Where can I get EE TV?
You can order online, in store or over the phone
Will an engineer need to visit my house?
No, EE TV is really easy to install by yourself. So unless you need a new line for your broadband you won’t need to wait around for an engineer.
Will EE TV show on the same bill as my broadband?
Yes, EE TV is part of your broadband plan so it will show on your EE Broadband bill. However, any additional content you buy will be billed to you from the content provider and won’t appear on your EE bill.
I have Sky – do I need a rooftop aerial?
Sky is normally delivered through an external satellite dish. EE TV cannot use this to receive signal or channels. So you’ll need a rooftop or loft aerial. An indoor aerial may work but may not be able to deliver all EE TV functions.
Can I run Sky and EE together?
Yes, but not through the same box. A Sky box and an EE TV box can both connect to a single TV if there are enough input ports (normally HDMI) on the TV.
Can I have the box delivered somewhere else?
For security reasons, the box needs to be delivered to your home address. However, on the day of delivery the courier will text you, allowing to change the delivery date if required.
What do I do if something is missing?
If something from the box is missing (e.g. a missing cable), get in touch.
What do all the new icons mean?
Find out more about all the icons for EE TV.
Why am I missing some Freeview channels?
We can’t guarantee which Freeview channels you’ll get – it depends on where you live. Not all regions or transmitters that cover a particular region will necessarily transmit the same channels.
> Check your Freeview coverage
> Check your channel availability
Can I watch EE TV on another telly at the same time as the main telly?
No, you can only watch EE TV on one TV screen but you can watch on up to three devices such as tablets and phones at the same time.
What should I do if my EE TV box is damaged accidentally?
It’s your responsibility to look after your EE TV box and we don’t provide accidental damage cover for it. If your box is
damaged you may incur charges for a replacement. If accidental damage does occur you should use your home contents insurance to arrange a replacement.