How can I fix problems with my EE TV remote control?
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Having problems with your EE TV, like turning it on or using the features? It could be caused by a problem with your remote.
Check your EE TV isn't in eco mode (deep sleep)
To help save energy, your EE TV has an eco mode. When you're not using your box, it goes into a deep sleep and the light on the front turns off. To wake it up, press Standby on your remote control and wait. After a minute or so, your EE TV should come back to life.
Eco mode might also cause problems if you use our EE TV app as a remote control. You'll need to wake it up before you can use the app as a remote control, watch Live TV or Recordings and Replay content.
To stop your EE TV box going into eco mode:
Try rebooting your EE TV and TV set
Rebooting your EE TV and TV set fixes many problems. To do this:
You can book an appointment to meet one of our experts in many of our stores.