While recording doesn't use an internet connection, your EE TV needs to be connected to EE Broadband to allow all the features to work. To check your EE TV is connected to your EE Broadband:
How can I fix recording problems with EE TV?
- Go to section
If you're having problems recording a programme or watching programmes you've already recorded, we can help you fix it.
Check you're connected to EE broadband
Check you're connected to EE broadband
You have too many recordings
You have too many recordings
You'll see YOU HAVE TOO MANY RECORDINGS if you try to record too many programmes at once – you’ll need to delete one of your older recordings.
Your EE TV can record up to four channels if Replay is turned off, or two programmes if Replay is on.
Recording starts too late or ends too early
Recording starts too late or ends too early
Your EE TV works out when a programme will start and finish. You can always record a little bit extra just to be on the safe side.
Hard drive full
Hard drive full
Your EE TV comes with a terabyte (1TB) hard drive. So there's plenty of room for recording all your favourite programmes. But occasionally you might need to do some hard drive housekeeping.
One by one or series
One by one or series
To delete single recordings on your EE TV:
Delete all recordings
Delete all recordings
To delete all recordings from your recording settings:
Recordings missing
Recordings missing
Sounds simple, but make sure your EE TV is always connected to a power supply and TV aerial. When it's off, it won't record your programmes.
Check your hard drive
Check your hard drive
To check for errors on your EE TV hard drive:
Reformat your hard drive
Reformat your hard drive
You can reformat your EE TV hard drive, but it will delete all your recordings and Replay content. To do this:
Reset EE TV
If you continue to have problems recording, it may help to restore your EE TV default settings.
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Please note: lines close at 8pm on
Bank Holiday Monday (27 May)
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Last updated: 21/12/2018
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