If you chose to take Full Cover or Damage Cover at the same time you upgraded or took out a new plan, you can cancel your insurance at any time with no additional fees or charges. We will refund the part of the total monthly insurance payment paid onto your next Airtime Plan bill, from the date we receive your cancellation instructions.
If you cancel within 14 days of receiving your policy documents you will receive a full refund, unless you have made a successful claim. After the 14 day period, we will refund the part of the monthly premium paid onto your next Airtime Plan bill, from the date we receive your cancellation instructions.
Full Cover or Damage Cover will continue for a maximum period of 60 months (five years), unless you cancel your insurance or contract, or upgrade your contract. If you upgrade your contract you will need to repurchase insurance if you wish to insure your new device. When you are near the end of the 60-month period, we’ll contact you to let you know.
Insurance is not automatically added when you upgrade with EE, so if you would like to keep your new device on your new plan protected, make sure you let our agent know over the phone or in store. Or if you are upgrading online, make sure you select insurance in the basket.