What is Reserve Data?

In this article

Reserve Data lets you stay online and connected if you use up all of your high-speed data.

How does Reserve Data work?

How does Reserve Data work?

Reserve Data is reduced speed data service that kicks in once your full speed allowance is used up.

When using Reserve Data, the speed is capped at 2Mbps for both uploads and downloads. To get back to full speed you can purchase more data or wait until your bill cycle refreshes.

Good to know

We’ll tell you by text when you’ve used 80% of your data. And then again when you've used all your full-speed data and that Reserve Data has been turned on.

What can I use Reserve Data for?

What can I use Reserve Data for?

You’ll be able to use your device for things like banking apps, browsing the web, checking and sending emails and using apps like WhatsApp, Spotify and Google Maps. Downloading large content files and streaming video in HD may not work as well. 

Who can get Reserve Data?

Who can get Reserve Data?

Reserve Data was included in all Smart plans purchased between 27 May 2020 and 6 July 2021, excluding unlimited data plans. If you started a Smart plan during this period, you'll continue to enjoy Reserve Data until the end of your current contract.

How can I get back up to full speed?

How can I get back up to full speed?

Your full speed data will start again at the beginning of the next month. You can also get back up to full speed if you:

  1.  

    receive a data gift from someone else on your account

  2.  

    buy a Data Add On

Is Reserve Data still available?

Is Reserve Data still available?

Reserve Data is no longer available when you buy a Smart plan. If you bought a Smart plan between 27 May 2020 and 6 July 2021 (excluding unlimited data plans), you'll continue to enjoy Reserve Data until the end of your current contract.

As of 7 July 2021, when you buy any pay monthly phone or SIM plan we’ll make sure you stay connected if your data runs out. You’ll automatically switch to a slower speed (0.5Mbps) when you’ve used your plan allowance, so you’ll still be able to use things like WhatsApp, Maps and messaging apps.

Find out more about our stay connected promise.

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help