Set Up Safe: manage a child's Pay Monthly phone

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We want children to be safe on our network. Use our Set Up Safe service to block adult content, set spending caps, and stop them adding extra charges to the bill. 

Choosing a phone and plan

Choosing a phone and plan

Read the Internet Matters guide on choosing a mobile phone for a child.

Switch to our shared family plan to manage you and a child's plan on one account.

How to set up a child's phone

How to set up a child's phone

Use the Set Up Safe service to:

You have complete control of the settings and must contact us by phone to remove them. 

  1. 1

    Text SET UP SAFE to 150 on the child's pay monthly phone. You must be the account holder. 

  2. 2

    Either choose the individual settings, or choose a package of our recommended settings based on the child's age.

  3. 3

    The settings are activated by midnight. After that, you must contact EE by phone to change or cancel the settings.

These settings only work on the EE mobile network

We can only block websites when the phone is using data to access the internet, not WiFi. Contact your internet provider to block content over WiFi, or use Apple Family Sharing or Google Family Link. 

Our recommended settings

Our recommended settings

We've put together a package of settings that we recommend for children based their age.


Under 9 year's old 10 to 12 year's old Over 13
Mobile network access Allowed Allowed Allowed
High Speed internet Allowed Allowed Allowed
Sending and receiving texts Allowed Allowed Allowed
Sending and receiving calls Allowed Allowed Allowed
Using data (roaming) outside of the EU Blocked Blocked Blocked
Using data (roaming) inside the EU Allowed Allowed Allowed
Content lock Content lock set to STRICT - blocks adult websites including chat rooms, dating sites and unmoderated social networks Content lock set to STRICT - blocks adult websites including chat rooms, dating sites and unmoderated social networks Content lock set to MODERATE - blocks adult websites but not websites rated below PG or social networking sites
Spending cap Spending cap set to £0 - the child can't spend outside of their monthly allowance Spending cap set to £5 - the child can charge up to £5 to their bill if they go over their allowance  Spending cap set to £5 - the child can charge up to £5 to their bill if they go over their allowance 
International calls Blocked Blocked Blocked
Premium number calls or texts Blocked Blocked Blocked
Charges to bill (paying for additional services through a phone bill) Blocked Blocked Blocked
Additional data purchases Blocked Blocked Blocked

Protecting privacy online

Protecting privacy online

Manage a child's device settings and turn off:

  • bluetooth - other phones can scan and detect a phone if Bluetooth is on and potentially send photos
  • location services - if activated, your child's location can be posted to their social network

Talk to any children you care for about about the consequences of posting personal information, especially photos, online.

Children should be aware that they lose control of a photo after they share it - who sees it and how it's going to be used. It's also important to talk to them about consent and sharing photos of other people.

Resources to help manage your child's online life

Resources to help manage your child's online life

Our safety settings will help minimise risks children face online.

It's still really important to talk to children about leading a healthy online life and to guide and monitor their internet use. 

Guides for parents (the Internet Matters website)

Our partner Internet Matters has expert guides for parents. You can get advice on how to teach children resilience and how to identify risks online. Read their guidance on:

Guides for children (The BBC Own It app)

We recommend trying the BBC's free app Own It.

The app is designed for children to use when they get their first phone. The app has a special keyboard that gives children helpful tips and friendly advice as they type.

Download Own It app for iPhone or Own It app for Android


Apps to check what a child is doing online (Apple Family Sharing and Google Family Link) 

Apple Family Sharing is a shared platform for your family. You can control what a child purchases, gain awareness of how a child uses their device and limit content children have access to on their devices.

Google Family Link sets digital ground rules. It connects you and a child's account. You can block or approve apps, set screen time limits, lock their device, track their location. Google Family Link also allows children to download teacher-reccomended apps to feed a child's curiosity.

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Last updated: 16/3/2020
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