Content Lock helps keep you and your children safe online by blocking 18-rated content.
We have three settings - Strict, Moderate and Off - so you can choose exactly what level of security you'd like.
Please note: All new and existing accounts with Content Lock enabled have the Moderate setting applied by default. Content Lock is only activated when you're using our network – not when you're using WiFi.
Moderate – The default setting for new and existing customers.You get access to social networking sites but not 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines or pornography sites.
Off – Full access to the internet with no filter, including 18-rated content.
Strict – The safe setting for children under 12. It filters 18-rated content but also content the BBFC rates higher than 'PG', as well as other content not suitable for younger children including chat, dating and unmoderated social networking sites. Google SafeSearch is now built into our Strict settings so any Google search will not show websites that relate to unsecure, adult content. You can’t turn this feature off – you’ll need to switch your Content Lock setting to Moderate or Off.
Please note: We’re now blocking secure sites for Strict users (sites showing HTTPS in the URL). This means that some webpages you may have been previously able to access will now show as ‘Timed out’ or ‘No response’.
Please note: If you want to turn Content Lock off you’ll need to complete another credit card age check.
The mobile industry uses the BBFC guidelines to determine what content should be rated 18. If you believe a website or content has been misclassified please email safeguard@ee.co.uk and we’ll review it for you.
What about illegal content?
Content that’s inappropriate to some may be acceptable to others which is why there’s a robust framework in place based on BBFC standards. However, there’s a clear distinction between inappropriate and illegal content. If you or your child stumbles across an image or video online which you suspect shows child sexual abuse or other illegal content you can report securely and confidentially to the Internet Watch Foundation.
Messages
If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, you can report it to the Child Exploitation and Online Protection Centre.
Important information for parents
Be careful if your child is given a second-hand phone or SIM card. It's always best to call 1818 to see if Content Lock is turned On or Off. If you want to apply the Strict setting for an under 12, text the word Strict to 879 from the device you want the setting applied to. If your child is using a device connected by 4GEE WiFi, make sure you apply the correct setting of Content Lock to the 4GEE WiFi. Some content, such as apps and encrypted secure sites may contain adult material that will not be blocked by Content Lock, so it’s important to stay aware of your child's internet use. Make sure your computer system has protection against viruses and illegal content. Find out more about protecting your broadband.
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