How do I turn on parental controls / content lock on my device?

Moderate
This is the default setting for new and existing customers with Content Lock enabled. You get access to social networking sites but not to 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines or to pornography sites.

Off
This gives full access to the internet with no filter including to 18-rated content.

Strict
This is the safe setting for children under 12. It filters all 18-rated content but also content the BBFC rates higher than 'PG' as well as other content not suitable for younger children including chat, dating and unmoderated social networking sites.

Google SafeSearch is now built into our Strict settings so any Google search will not show websites that relate to unsecure or adult content. You can’t turn this feature off with this setting – you’ll need to switch your Content Lock setting to Moderate or Off.

There are several ways to change your Content Lock settings:

The easiest way is through My EE:

Alternatively you can also check or change your settings using these methods.

To turn Content Lock off you’ll need to complete another credit card age check.

What about illegal content?

Content that’s inappropriate to some may be acceptable to others which is why there’s a robust framework in place based on BBFC standards. But there’s a clear distinction between inappropriate and illegal content. If either you or your child stumbles across an image or video online which you suspect shows child sexual abuse or other illegal content you can report securely and confidentially to the:

> Internet Watch Foundation.

Messages

If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, you can report it to the:

> Child Exploitation and Online Protection Centre

Important information for parents

Be careful if your child is given a second-hand device or SIM card. It's always best to call 1818 to see if Content Lock is turned On or Off. If you want to apply the Strict setting for an under 12, text the word STRICT to 150 from the device you want the setting applied to. If your child is using a device connected by 4GEE WiFi, make sure you apply the correct setting of Content Lock to the 4GEE WiFi.

Some content, such as apps and encrypted secure sites may contain adult material that will not be blocked by Content Lock, so it’s important to stay aware of your child's internet use. Make sure your device has protection against viruses and illegal content.

Protecting your EE Home Broadband

> Find out more about protecting your broadband