The mobile industry uses the BBFC guidelines to determine what content should be rated 18. If you believe a website or content has been misclassified please email Safeguard@ee.co.uk and we’ll review it for you.
What about illegal content?
Content that’s inappropriate to some may be acceptable to others which is why there’s a robust framework in place based on BBFC standards. However, there’s a clear distinction between inappropriate and illegal content. If you or your child stumbles across an image or video online which you suspect shows child sexual abuse or other illegal content you can report securely and confidentially to the Internet Watch Foundation.
If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, you can report it to the Child Exploitation and Online Protection Centre.
Important information for parents
Be careful if your child is given a second-hand phone or SIM card. It's always best to call 1818 to see if Content Lock is turned On or Off. If you want to apply the Strict setting for an under 12, text the word Strict to 879 from the device you want the setting applied to.If your child is using a device connected by 4GEE WiFi, make sure you apply the correct setting of Content Lock to the 4GEE WiFi.Some content, such as apps and encrypted secure sites may contain adult material that will not be blocked by Content Lock, so it’s important to stay aware of your child's internet use.Make sure your computer system has protection against viruses and illegal content. Find out more about protecting your broadband.