What might it cost if my device is lost or stolen?

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It’s very important you report your device as lost or stolen as soon as you know it’s gone.

Here’s what to do

Here’s what to do

Call us

If you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you’ll only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. We’ll cover the cost of any charges over £100.

If you do this and still get a bill for over £100, call us on 150 free from your EE phone to check you’re eligible for the cap and arrange for the charges to be credited back.

If you don’t tell us within 24 hours of your device being lost or stolen, you’ll be liable to pay any additional charges.

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Last updated: 8/5/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What should I do if my phone is lost or stolen?
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