Online security tips
- create strong passwords for everything
- be cautious of calls asking for personal info, bank details, or passwords
- monitor your credit rating for any unusual activity
- keep your passwords private and don't write them down where others can see
- be careful when using your smartphone or laptop in public, just like at an ATM
- always log out of public computers, like those in libraries
- ensure your computer has up-to-date antivirus software, like Norton 360 Premium
- if you’ve been a victim of fraud, report it to Action Fraud, on 0300 123 2040
Find out more about staying secure online by popping into your local EE store.
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About passwords you use online
Password and PIN Tips
- use strong passwords and PINs for everything.
- avoid using the same password for all accounts; use different ones to keep them secure.
- lock your devices with passwords or PINs, and activate your SIM PIN to protect your information
Creating Secure Passwords and PINs
- use longer passwords: Longer passwords are harder to guess or crack
- add variety: Mix upper and lowercase letters, numbers, and symbols
- avoid obvious choices: Don't use easy-to-guess passwords like 1234 or your pet's name
- keep reminders safe: Store password reminders securely, not on sticky notes or easily accessible places
- use password managers: Consider using services that create and store secure passwords for you
- change passwords regularly: Update your passwords often, especially if you lose your device
What are EE router passwords?
Your EE Smart Hub, or router, comes with two passwords pre-set on it:
- the password for the SSID (Service Set Identifier), your WiFi network, which enables you to connect to the WiFi signal from the router and access the internet
- the administrative portal that controls the settings on your router
EE has implemented best practices for choosing a password to ensure that it is random, memorable, and difficult to hack. We recommend that you leave the existing passwords unchanged.
How do I keep my phone secure?
Always:
- set up a voicemail PIN that only you know
- lock your mobile with a PIN only you know
- shield your phone PIN when unlocking
- call us on 150 on your EE phone if you're unsure about a caller (pay as you go charges may apply)
Never:
- give personal details to unexpected callers, especially your password or bank details
- reply to texts with personal details. If unsure, call us on 150 (pay as you go charges may apply)
- ignore a phone bill with a different name - it could be fraud, let us know
- accept unexpected phone deliveries you're not expecting or hand over your phone to strangers. Call us on 150 to arrange a return
- buy unlock codes from anyone other than EE – they are illegal
Useful websites for further advice
If you're worried about online scams or phone crime, these websites can help:
- Action Fraud – protecting your details and for reporting fraud
- Get Safe Online – general advice for protection online