Promotional Add-Ons

You may be invited by text message with the opportunity to purchase a promotional add-on. This could be an allowance of minutes, texts and/or data for a low cost. This will be an exclusive offer only selected customers will be able to buy.

You will need to reply with the keyword stated in the text message e.g. YES to redeem this offer. You must reply with the keyword within the offer window detailed in the text message. Once you’ve replied with the keyword then the offer will be automatically applied subject to you having enough credit to purchase. It may take up to ten minutes to be applied but you’ll get a confirmation text to confirm once it’s on.

All the offers are different and the text message will detail the validity of the offer. 

You’ll receive a text message from us detailing the offer and what you need to do to claim it.

You will have received a text message confirming when it was added. You can also text AL to 150 and that will show if the offer is on your account - or you can also check in My EE.

Only customers who were invited are allowed to redeem the offer. If this is you, then make sure you also replied within the offer window. If you did receive the text message detailing the offer, you opted in within the specific time period, and you had enough credit to purchase, and you still didn’t get the offer then please contact us.