Home phone voicemail

All Digital Home Phone customers have voicemail essential as standard. It answers and records calls when you’re on another call or can’t get to the phone.

It lets you:

• set a personal greeting and change it whenever you like
• store messages for later
• listen to messages when you’re away from home, using a PIN

When you have a new message, you’ll hear an interrupted dial tone.

Premium voicemail gives you a few extra features to help you manage messages more easily.

With premium voicemail, you can:

• store more messages
• receive longer messages
• keep messages for longer
• get a call to let you know when someone leaves a message while you’re already on the phone

This table shows how many messages you can store, how long they’re kept, and the maximum length for each message.

You can record one personal greeting for your home phone. Callers hear the same greeting whether the line is busy or unanswered.

1. Dial 1571 from your home phone.
2. Choose Option 2 from the main menu to set a personal greeting.
3. Choose Option 1 to record your own greeting, or Option 2 to use the standard greeting.
4. Record your message after the tone.
5. Press # to save it.
6. Confirm or re-record your greeting. Press * to return to the greetings menu.

You’ll need a voicemail PIN to listen to messages when you’re away from home or link voicemail to a mobile number.

1. Dial 1571 from your home phone.
2. Choose Option 3 for settings and features.
3. Choose Option 3 again to set up or reset PIN.
4. Enter a PIN with 4 to 10 digits.

Listen at home

When you hear an interrupted dial tone:

• dial 1571 to listen to new messages
• to hear saved messages, dial 1571 and choose Option 1

If you’re using a Digital Home Phone, the screen shows how many messages you have. Press the voicemail button to listen.

With premium voicemail, you’ll also get a call to let you know you’ve received a new message.

Listen when you're away from home

1. Dial your home phone number.
2. Wait for voicemail to answer.
3. Press the *.
4. Enter your Voicemail PIN.

You can change how many times your phone rings before voicemail answers.

1. Dial 1571.
2. Choose Option 3 for settings and features.
3. Choose Option 2 to set the number of rings.
4. Listen to the confirmation.
5. End the call if you’re happy with your choice.

Callers hear:

“Sorry, this mailbox is full, it cannot accept any more messages.”

When you dial 1571, you’ll hear:

“Welcome to voicemail. Voicemail is completely full. Please delete any unwanted messages.”

Delete old messages to make space. Once a message is deleted, it can’t be retrieved.

1471

1471 updates as normal if:

• voicemail answers because there’s no answer
• call waiting is active, you don’t take the second call, and voicemail answers

It won’t update if a call goes to voicemail while the line is busy.

Call divert

If call divert is active, you won’t hear the interrupted dial tone that usually confirms diversion. You’ll only hear a changed dial tone when there’s a new voicemail message.

Call reminder

If you choose not to answer a call and Call Reminder is set up, the call won’t divert to voicemail.

Call waiting

If a call comes in while you’re already on the phone:

• you’ll hear an intrusion tone
• the caller hears a call waiting announcement
• if you don’t take the call, it goes to voicemail after 21 seconds

Some social alarms and burglar alarms may not be compatible with voicemail. Check with your alarm supplier before using it.

Voicemail includes call protect, which sends nuisance and unwanted calls to junk voicemail. It helps block the worst offenders and gives you control over other unwanted calls.

You also get:

• VIP, so important calls are never sent to junk voicemail
• Do Not Disturb, to stop calls at certain times

Your voicemail continues to work as normal.