When will discounted vouchers be available to buy again?
We’re working hard to get discounted vouchers up and running again. They will be available to buy very soon, please keep checking back.
Where do I find all my vouchers?
To see all your vouchers, go to EE Rewards in the EE app bottom navigation menu, go to the Vouchers section, and tap the ‘saved vouchers' tab - you'll see a list of all the vouchers you've bought, their value, and their expiry dates.
How do I find the balance on my vouchers?
Please contact the retailer directly to find out the remaining balance on a voucher.
Can I spend part of a voucher?
Yes – you can spend part of a voucher, up to the full value of the voucher.
Please note: Some retailers may have a minimum voucher spend.
I’ve spent a voucher – but it's still showing?
All vouchers will still show in your saved vouchers tab if they're within the expiry date of the voucher. You'll need to check with the partner directly regarding any remaining balance.
How do I save a voucher?
Go to the vouchers section of EE Rewards, tap the 'saved vouchers' tab, tap ‘Use’. You’ll be taken to the retailer’s website, and you will be given the option to copy it to your clipboard. From there you can save the PDF in your usual place.
Please note: any data you use to download your vouchers will be taken from your usual EE allowance.
Why can't I buy any vouchers?
There are several reasons why you may be unable to buy vouchers:
1. If you're a pay monthly customer, you may have reached your current credit limit. You can wait until your next bill or discuss your credit limit with us – go to ‘Help’ in the bottom navigation bar of your EE app, select Get in touch > Call us.
2. Your account may be barred from purchasing from third parties. To remove the bar, text UNBAR to 150.
3. If you’re a pay as you go customer, you may not have enough credit to cover the purchase. Top up your EE credit via your usual method.
4. You may have reached your Spend Cap limit. If so, any attempts to add charges to your EE bill will fail. The limit will be reset on your next bill date.
What do I do if my voucher has expired?
Please ensure you use your vouchers before their expiry date, which you can see in the ‘saved vouchers’ tab in EE Rewards. Vouchers are not valid beyond their expiry date.
How often do you add new retailers?
We review our voucher range every few months – keep an eye on EE Rewards.
Can I get a refund on the vouchers I've bought?
Please check the terms of all vouchers before you purchase – some vouchers are non-refundable.
I'm leaving EE – can I still use my vouchers?
If you're planning to leave EE, you'll need to download your vouchers before you close your account. Go to the vouchers section of EE Rewards, tap the 'saved vouchers' tab, tap ‘Use’. You’ll be taken to the retailer’s website, and you will be given the option to copy it to your clipboard. From there you can save the PDF in your usual place.
Please note: data used to download vouchers will be taken from your usual allowance.
How will my bill display the vouchers I've bought?
Your voucher charges will be displayed in the ‘One-off charges’ section of your EE bill, and will appear as ‘Retailer brand name Vchr’ - for example ‘Costa Vchr’.
Note: Your bill will show the price you paid for the voucher, including any discount, rather than the retail value of the voucher itself.
So, for example, a £5.00 voucher purchased with a 5% discount will show as a £4.75 charge on your bill.