Software support

EE offers a minimum period of product support service to its customers from the sales start of the product. Product support service includes necessary firmware updates to EE devices and fixes for critical vulnerability as required. EE constantly monitors the releases of known vulnerabilities.

The specific minimum period for your product is listed in the Product Support document. This information is part of our compliance to the Product Security and Telecommunications Infrastructure (PSTI) legislation which came into effect on 29 April 2024. For further information on how to report software vulnerabilities, please refer to our guide Reporting security issues.