Our customers are everything to us

We're doing all we can to provide a personalised experience for our customers. We help keep young people safe online, keep customer data safe, keep our communications clear and help with disability access.

What we do

Disability awareness

As part of our commitment to being #1 for service, we have a responsibility to ensure all our customers have the best possible experience.

We're showing the UK how inclusive we are in our retail stores by registering each store with Euan's Guide - a disabled access review website and app that aims to 'remove the fear of the unknown' and inspire people to try new places.

>Find out more about Euan's Guide

Keeping young people safe

Mobile phones and fixed-line/wireless internet offer customers more and more services, from games and video to chatrooms and shopping. But parents or carers may have concerns about children coming into contact with unsuitable content.

We provide online safety information and tools to help parents and carers protect their children online, both on their mobiles and on home broadband.

Keeping customer data safe

The explosion in the popularity of smartphones means people do more online than ever – from shopping and socialising to banking and booking holidays – and naturally share more information about themselves as a result.

This has made everyone's lives easier, but it's also thrown up a few customer data protection and privacy issues. With this in mind, we have a dedicated data protection team that constantly evaluates our business processes and systems to ensure we’re doing everything to protect our customers’ data.