We’re the UK’s most reliable network
When it comes to staying connected, reliability is more important than anything else. So when it counts, count on EE. The UK’s best network.
Your choice of exclusive EE benefits
And there's more...
Tons of data
Gift your data to family and friends when you want, or cap your usage to keep costs down. And if your data runs out, stay connected with a data boost.
Amazing service
Get valuable extras to keep your device in tip-top condition – all for no extra cost. Because a phone that lasts longer is better for your wallet and the planet.
Expert fixes in a flash
Superfast and authorised phone repairs in as little as 2 hours, including free of charge in-warranty repairs, whatever your network.
How can you gift your data?
Add family members on to your account and gift them spare data, with you in the driving seat. We’ll give you 10% off every additional line you add, and a 1GB data boost to dish out as you please
How do you give yourself a data boost?
Get extra data on your phone every month when you take an eligible EE pay monthly phone plan or a 12-month SIM only plan, and a broadband plan.
What happens if I use up all my data?
We’re the only network that makes sure you stay connected, even when your data runs out. You’ll automatically switch over to a slower speed when you’ve used your plan allowance. So you can still use your device for things like banking, browsing, emails and WhatsApp, Spotify and Google Maps. But downloading large files and streaming video in HD may not work as well.
How do you set up and use WiFi calling?
Wherever there’s WiFi, you can call and text with EE. Our coverage-expanding technology keeps you talking and texting, even on the London Underground. It works automatically once it’s turned on, there’s no change to your bill, no need for an app and you only need to connect once. Easy!
How do I control my spending?
With Spend Cap, you can choose how much you want to restrict your data use outside of your monthly data allowance, restricting services like roaming and MMS. You stay in control of your bill, and if you're close to reaching your cap, we send you a text to let you know.
What is the free EE Lifetime Warranty?
We cover against any manufacturer faults for the lifetime of your new contract, until you upgrade or leave. This means if something goes wrong, our experts will repair or replace your phone for free. This lasts longer than the standard lifetime warranty.
What is the free annual device MOT?
Once a year we’ll clean your handset, run expert diagnostics on its hardware and software and leave you feeling like you’ve got a brand new phone! Just book a slot in an EE store.
What’s the discount on protective kit?
With your Service pack you get £10 off our premium range of cases and screen protectors to keep your phone protected from scratches and scrapes.
What is expert set up with superfast delivery?
You can have your phone delivered and set up by an expert within a two-hour time slot, often on the same day, depending on where you are in the UK. If your home address isn’t within one of our delivery areas, you could try a work address, friend’s house or even the local pub. Your friendly expert will set everything up just the way you want it, and be on hand to help with anything else, such as transferring your data and explaining your phone’s features.
How it works:
Recycling and safely disposing of old gadgets is vital to protecting our planet. If you trade in your old phone to be refurbished or recycled you could save £170 on average off your new phone. We also offer a range of refurbished good as new phones. Finally, to help you safely recycle or dispose of any old laptops, tablets or accessories, you can:
-Bring it into any one of our stores and we'll make sure it's recycled or disposed of properly.
- Go to https://www.recyclenow.com to find your local recycling centre.
- Post it to us at: XPO Returns Dept - WEEE Disposals, Gate 3, Harding Road, Brinklow, Milton Keynes, MK10 0DG
Phone plans to suit you
Pay monthly. Go SIM only. Stick to a budget. Get more with our incredible Entertainment extras. With EE, it’s all up to you.
Full Works plans
Choose 3 Smart Benefits to keep you entertained for the length of your contract. Plus, unlimited data that you can gift to your family when you want.
Smart plans
Choose 1 Smart Benefit, like Apple Music, Netflix, or BT Sport Ultimate, plus the option to upgrade to a new device at any time.
Pay Monthly plans
Pay monthly plans packed with fantastic features, EE's next generation of 5G and 4G Essential phone plans are tailored to suit you.
SIM only plans
Already have a phone or tablet, but still want to be with the UK’s best network? Get all the benefits of being with EE but pay less.
Need help?
Look for answers in our app, chat in our community or call our friendly team.
The My EE app
My EE makes controlling your account easy. Manage your billing, usage, data gifting and Smart Benefits. And find the latest news and offers.
First, register for My EE. It only takes a moment and will save time later. Or log in if you're already registered.
Our community
Visit our friendly online forum to get advice, tips and impartial reviews about your devices, network and online safety.
Available 24 hours a day.
Call us
Our friendly team are happy to help whatever your question - whether a bill query or how to get the most out of your new phone.
We are open every day:
8am – 9pm Monday to Friday
8am – 8pm Saturday and Sunday
100% of our calls are answered by call centres in the UK and Ireland.
Call us on 0800 956 6000
"Not tomorrow. Today"
Planning today for a greener tomorrow.
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UK’S BEST NETWORK 8 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H1 2021. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.
Smart Benefits: Available to Pay Monthly handset, selected SIM and tablet customers on a Smart Plan. Choose your smart benefit at purchase, via My EE or by texting 150. We may at any time change the range of smart benefits available, the content of the smart benefit or the minimum length of time each must be active for. Third party subscriptions may be required. For more detail please see https://ee.co.uk/smart-benefits.
Reserve Data: If you have a Smart Plan with a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance you will be able to use Reserve Data. You will still be able to access the internet to do the essentials, but we will keep you connected at a capped speed of 2Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will be able to use Reserve Data again
Upgrade Anytime: Smart Plans customers who have purchased directly from EE can upgrade anytime so long as you have had your plan for at least 15 days and are up to date with all your payments. You’ll have to pass a credit check and your new plan must be of the same or higher value. You may have to pay an early upgrade fee and we’ll tell you this before you upgrade. Your old device must be returned in full working order, be able to power up, with any security features such as Find My iPhone disabled, otherwise damaged/missing device charge may apply, see ee.co.uk/upgrade anytime for charges. Your device cannot be returned so ensure all contacts and data have been backed up before sending it to us.
Gifting: Account holder only can gift to other pay monthly plans on the same account in increments of 500MB. Fair use policy applies when gifting large amounts of data 3 months in a row. No gifting to/from Apple Watches, 4GEE Home or 30-day 4GEE Wi-Fi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. Data can only be used in accordance with the plan terms applicable to the receiving line.
Wi-Fi Calling: Available to EE customers with a compatible phone only use our Device Guides to see if your phone supports WiFi Calling and how to enable it and access to an active open internet Wi-Fi service. EE accepts no responsibility for the quality, availability or coverage of public Wi-Fi networks and those provided by other ISPs, nor the impact they may have on the quality of calls made using it. UK use only, in some circumstances it may be possible to use whilst abroad. If you make calls using WiFi Calling to local landlines and mobile numbers whilst abroad, you will be charged our standard international rates, which will be treated as a call from the UK to an international number. To avoid these charges whilst abroad turn Wi-Fi calling off in your phone settings. All calls or texts are charged as per your EE price plan, see ee.co.uk/priceguides. Some older Android and Windows devices bought from other retailers may not support WiFi Calling. For more information on this, visit our Help page.
Data Boost: 5GB available to new and existing Pay Monthly phone or 12-month SIM Only customers who sign up to 4GEE Home or fixed broadband plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Data allowance boosted by 20GB if you have both a Pay Monthly phone plan and Fibre Max Broadband. You will lose the 20GB boost if you move to a Pay Monthly SIM Only plan or non-Fibre Max broadband plan at any point, or cancel either plan. Not available with 30 Day SIM Only plans, non-lead Sharer plans or 4GEE Home devices. You’ll lose the 5GB data boost if you cancel your 4GEE Home or fixed broadband. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home and fixed broadband must still be active and you must be moving to an eligible Pay Monthly plan. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
Service Benefits:
£10 off Protective Kit: £10 off cases/screen protectors: Available to new and upgrading Consumer and Small Business Customers on selected Pay Monthly Handset Plans or selected 12 month SIM only phone plans purchased directly via EE from 1st May 2019. Subject to availability. Non-transferable. Available at time of purchase only. Where we do not stock accessories for a specific device, we will provide a discount code to be redeemed online.
Annual Device & Account MOT: Available to new and upgrading customers taking a Handset, Tablet or selected 12 month SIM only Essentials or Smart Plans, purchased directly from EE from 1st May 2019 (Excluding selected SIM, 4GEE Home, Wearables, Mobile Broadband/Mobile Wi-Fi). For full details see ee.co.uk/servicebenefits
EE Lifetime Warranty: The warranty is only available to new and upgrading customers taking a Handset or Tablet on an Essentials or Smart Plans, purchased directly from EE from 1st May 2019 (Excluding SIM, 4GEE Home, Wearables, Mobile Broadband/Mobile Wi-Fi). You must remain on an eligible Pay Monthly Plan. Your account must be up to date. Your EE Lifetime Warranty only covers the original device supplied to you by EE. If your device suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free. For full details and exclusions see ee.co.uk/servicebenefits
For full details see ee.co.uk/servicebenefits
Unlimited: 50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 1000GB/month to be commercial use and have the right to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to the giftable allowance.
