Aimee can help with lots of common questions, including: 

• checking your allowance and usage
• understanding your bill and charges 
• updating your plan or add‑ons
• setting up or managing your device, SIM or eSIM
• help with issues such as signals, data or connectivity
• getting support when you’re travelling abroad
• tracking an order or delivery status

You can follow simple steps to get answers straight away. For more help, Aimee will pass you to an EE Guide to support you further. 
 
If your have your EE login details, order number or device model ready it can help speed things up.

Aimee is part of EE chat and can help with most questions straight away. If you need further support, you’ll be connected to EE live chat with one of our expert EE Guides.

You can find Aimee in the EE app. 

1. Download and open the EE app.
2. Go to Help, bottom right corner of your screen.
3. Scroll down to Talk to us.
4. Select Message us.
5. On Message us screen, you can review a previous conversation or start a new one by selecting New Conversation.
6. Type in your question

Start by asking Aimee your question. If your question needs an EE Guide, Aimee will connect you and share the details you’ve already provided, so you won’t need to repeat anything.

Aimee is available anytime of the day. If you need an EE live chat Guide outside of opening hours, you may need to wait until the morning.

You can get more help by :

• visiting the EE Community to ask other users for advice
• using the EE app for help
• checking network status for service issues
• contacting us by phone or visting your local store

Here are some useful links for further help :

• billing help
• track an order
• broadband help
• device support and SIM activation
• download the EE app