Manage your Home Broadband account online

Your Account lets you check your account details, view bills and calls and make changes to your service.

Logging in to your account

To log in to Your Account :

  1. Go to the Your Account log in page
  2. Enter your Home Broadband username and password
  3. Click LOG IN
  4. The first time you log in, you'll be asked a couple of questions to set up Your Account
  5. You'll be taken to the Your Account Home page

For help logging in, see our Forgotten broadband Username or Password guide.

Manage your account


  • Get your free year's subscription to Norton 360™
  • Change your home plan
  • View bills
  • Change how you pay
  • Track your orders - this includes provisioning orders if you're a new customer, moving house orders and any speed changes
  • Track your faults (for any faults you've logged with our contact centre)
  • Find out more about speed
  • Change your profile information, e.g. your email and online account password, your security question, and your personal information

Dial-up pay as you go

  • Retrieve your pay as you go settings
  • Restore your account if it's suspended
  • View your broadband bill if you've cancelled within the last 30 days

Dial-up any time

  • View your bill
  • View your payment details
  • Update or change your payment details
  • Install Dial-up Any Time settings


Services and offers we have for you

New to EE? Use our get started guides

Follow our step-by-step guides to help you get up and running with EE.

Discover more with our video guides

Watch our help and support videos to get the most out of EE and your phone.

Manage your account with My EE app

Keep track of your usage, manage your add-ons or pay your bill on the move.

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