Manage your Home Broadband account online

My Account lets you check your account details, view bills and calls and make changes to your service.

Logging in to your account

To log in to My Account :

  1. Go to the My Account log in page
  2. Enter your Home Broadband username and password
  3. Click LOG IN
  4. The first time you log in, you'll be asked a couple of questions to set up My Account
  5. You'll be taken to the My Account Home page

For help logging in, see our Forgotten broadband Username or Password guide.

Manage your account


  • Get your free year's subscription to Norton 360™
  • Change your home plan
  • View bills
  • Change how you pay
  • Track your orders - this includes provisioning orders if you're a new customer, moving house orders and any speed changes
  • Track your faults (for any faults you've logged with our contact centre)
  • Find out more about speed
  • Change your profile information, e.g. your email and online account password, your security question, and your personal information

Dial-up pay as you go

  • Retrieve your pay as you go settings
  • Restore your account if it's suspended
  • View your broadband bill if you've cancelled within the last 30 days

Dial-up any time

  • View your bill
  • View your payment details
  • Update or change your payment details
  • Install Dial-up Any Time settings

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