Manage your Home Broadband account online

Your Account lets you check your account details, view bills and calls and make changes to your service.

Logging in to your account

To log in to Your Account:

  1. Go to the Manage Your Account log in page
  2. Enter your Home Broadband username and password
  3. Click LOG IN
  4. The first time you log in, you'll be asked a couple of questions to set up your account
  5. You'll be taken to the Your Account Home page

For help logging in, see our Forgotten broadband username or password guide.

 

Your Account home page

When you first log in, you'll see the Manage Your Account home page.

 

Exclusive benefits for EE broadband customers

Find out all about Parental Controls with Norton Family and Norton Anti-virus security for multiple devices.


 

You'll need to be connected to your EE broadband service to take advantage of these great benefits.

 

Change your home plan

From Change your home plan, you can change your broadband and Home Phone package.

You'll find details of our great new plans in the guide Broadband from EE - Offers and promotions.

 

View bills

You can view your broadband and Home Phone bill online, to include an itemised list of all the calls you've made and been charged for.

For more help, see our guides below:

 

Change how you pay

Want to save some money and pay by direct debit for your Broadband and Home Phone service? Maybe your credit card is about to expire or you've changed your bank details. You can update your payment details from change how you pay.

If you'd like more help, see our guide to Paying your broadband bill.

 

Track your orders

If you've recently placed an order for broadband, or you're moving house you can track your order online.


 

Sorry - it's not possible to track your new router or landline order.

 

Track your faults

If you're having connection problems with your broadband service and have logged a fault with our contact centres, you can track progress online.

 

Find out more about speed

The find out more about speed page, shows the speed we estimated at registration or the speed we have measured on your line will support.

 

Change your profile information

From here, you can change the email that we send marketing information to, your online account password (Your Account and email), your security question, and other personal information.


 

If you're moving house, see our guide to Moving House. You can then use our online Moving Home form to let us know the date you're moving and your new address.

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