Follow our step-by-step guides to help you get up and running with EE.
Manage your Home Broadband account online
Your Account lets you check your account details, view bills and calls and make changes to your service.
Logging in to your account
To log in to Your Account:
- Go to the Manage Your Account log in page
- Enter your Home Broadband username and password
- Click LOG IN
- The first time you log in, you'll be asked a couple of questions to set up your account
- You'll be taken to the Your Account Home page
For help logging in, see our Forgotten broadband username or password guide.
Your Account home page
When you first log in, you'll see the Manage Your Account home page.
Exclusive benefits for EE broadband customers
You'll need to be connected to your EE broadband service to take advantage of these great benefits.
Change your home plan
From Change your home plan, you can change your broadband and Home Phone package.
You'll find details of our great new plans in the guide Broadband from EE - Offers and promotions.
You can view your broadband and Home Phone bill online, to include an itemised list of all the calls you've made and been charged for.
For more help, see our guides below:
Change how you pay
Want to save some money and pay by direct debit for your Broadband and Home Phone service? Maybe your credit card is about to expire or you've changed your bank details. You can update your payment details from change how you pay.
If you'd like more help, see our guide to Paying your broadband bill.
Track your orders
If you've recently placed an order for broadband, or you're moving house you can track your order online.
Sorry - it's not possible to track your new router or landline order.
Track your faults
If you're having connection problems with your broadband service and have logged a fault with our contact centres, you can track progress online.
Find out more about speed
The find out more about speed page, shows the speed we estimated at registration or the speed we have measured on your line will support.
Change your profile information
From here, you can change the email that we send marketing information to, your online account password (Your Account and email), your security question, and other personal information.