New to EE? Use our
Get Started guides
Follow our step-by-step guides to help you get up and running with EE.
Moving with EE Home Broadband, home phone and EE TV is simple. And best of all it's free.
Just give us a call on 0800 079 8586 or fill out our online form
There's no need to contact BT - we'll organise everything. We'll need to know:
As soon as you have a moving date. It can take four weeks or longer to arrange your move, especially if we need to send an engineer to set up the phone line.
Good news – it's completely free. Even if we have to send an engineer.
It depends on the type of broadband available where you’re moving to. You can:
Only if your new address is within the same telephone exchange area. We’ll let you know if you need a new number.
You’ll be kept up-to-date by text message and email. But you can also track the progress of your move online
Just give us a call on 0800 079 8586 and we’ll rearrange the date.
It can go live at any time on moving day. But it could be as late as midnight, so please bear with us.
You’ll need to set up your router and cables again. If you don’t know how to do that, see our broadband set up guide