Follow our step-by-step guides to help you get up and running with EE.
Moving home with EE home broadband, home phone and EE TV
Moving with EE Home Broadband, home phone and EE TV is simple. And best of all it's free.
How do I arrange my move?
Just give us a call on 0800 079 8586 or fill out our online form
There's no need to contact BT - we'll organise everything. We'll need to know:
- your current home phone number or address
- the full address of your new home
- your moving date
When should I tell EE I’m moving?
As soon as you have a moving date. It can take four weeks or longer to arrange your move, especially if we need to send an engineer to set up the phone line.
How much does it cost to move my line?
Good news – it's completely free. Even if we have to send an engineer.
What network speeds are available in my new area?
It depends on the type of broadband available where you’re moving to. You can:
- check line speed and availability at your new postcode
- call 0800 079 8586
- check you can get a digital TV signal at your new home (you'll need a rooftop aerial and signal to get EE TV)
Can I keep my old number?
Only if your new address is within the same telephone exchange area. We’ll let you know if you need a new number.
How can I check everything’s on track with my home move?
You’ll be kept up-to-date by text message and email. But you can also track the progress of your move online
What if my moving date changes?
Just give us a call on 0800 079 856 and we’ll rearrange the date.
How long will it take for my broadband to go live?
It can go live at any time on moving day. But it could be as late as midnight, so please bear with us.
Do I need to do anything once I’ve moved in?
You’ll need to set up your router and cables again. If you don’t know how to do that, see our broadband set up guide