Coronavirus: Getting the most from EE

Right now, digital technology has never been more important. So whether you need a new EE phone or SIM, or you need help with your account, we’re here for you online. We’re doing everything we can to keep you entertained, productive and safe. So, you can stay connected to the people and things that matter most to you.

We're still here for you

Woman in EE store smiling and holding tablet

We’re starting to safely re-open our stores

To keep you and our teams safe, we’re doing things a little differently. Following government guidance we’ve introduced some new measures in store. Book an appointment to visit at a time that suits you or schedule a phone call with one of our experts.

Woman knocking on a door

Superfast no-contact deliveries with expert remote set-up

We’re committed to keeping you and our experts safe. That’s why we’ve adapted our Enjoy service to respect social distancing rules. Same superfast delivery, now with remote expert set-up over the phone.

Here to serve you

EE’s serving NHS employees on an EE pay monthly mobile plan with unlimited data until 9 October. Just enter your NHS email and we’ll do the rest for you.

Because when you’re up against it, staying connected should be one thing you don’t have to worry about. We’re clapping for you and rooting for you, but most of all, we’re thankful for you.

Getting help online, whenever you need it

Our lines are very busy, so here's the easiest way to get help:

Man holding phone on a yellow particle background


Check your usage, see your bill, gift data to your family or try a new Swappable Benefit like Amazon Prime on your Smart Plan.

EE Community icon on an aqua background

Always here to help

Search a specific topic such as 'how to pay a phone bill' or get answers from the EE Community without the need to call.

Beating the boredom

Phew! Now there are even more ways to entertain the whole family. Better still, pay monthly customers can get them on us for six months:

TV, Tablet and mobile device showing BritBox application


Get the best of British boxsets on your big screen and get six months BritBox on us.

Man walking and listening to music on an aqua background

Apple Music

Stream music with millions of tunes at your fingertips and get six months on us.

Apple Ipad showing Apple News plus

Apple News+

Apple customers can enjoy more than 200 magazines and leading newspapers and get six months on us.

Keeping you connected

Kids laughing outside with dad outside in the rain.

Gift data to your family

Remember you can gift any spare data to others on your account if they run out

Alexa. Call Mum with two Alexa's on an aqua background

Connect in new ways

Stay in touch with friends and family by setting up your calls with Alexa.

Security particle icon

Manage your kids’ time online

With our Set Up Safe service, you can block adult websites, set a spend cap and stop extra charges.

Helping you stay up to date

We’ve made all visits to NHS online free, so you won’t use data (even if you’ve run out) to find out the latest news. Calls to NHS 111 are free too.

We’re working with the UK government to make sure you get the latest official advice and guidance on coronavirus via text message. These messages are sent by us, but we are doing this on behalf of ‘UK Gov’. We have not shared any information we hold about you with the UK government to do this. Keep up to date with the latest UK government travel guidance for travelling abroad during the coronavirus pandemic.

Embracing the digital age at any age

Here’s a great resource if you want to do more stuff online. BT Skills for Tomorrow is packed full of great ways to keep the kids entertained, teach them digital skills and keep them safe online.

Plus, there are loads of simple tools for anyone to learn the basics like setting up video calls, shopping and accessing GP services online.

We’ve got your back.