How do I pay my phone bill?

     
    >
  • Go to section

Paying your phone bill is easy and you can pay your bill in a number of different ways.

How do I pay by Direct Debit?

How do I pay by Direct Debit?

Direct Debit is the easiest and most reliable way to pay your EE bill. 

To set up a Direct Debit:

  1.  

    log in to My EE and fill in our Direct Debit form
  2.  

    or call 150 from your EE phone

You'll need to provide the following information:

  1.  

    your name, exactly as it appears on your bank statement
  2.  

    your bank or building society sort code and account number

You'll need to have paid off any outstanding balance on your account before you can set up or change your Direct Debit.

How do I pay by credit or debit card?

How do I pay by credit or debit card?

There are three ways you can pay by card:

  1.  

    log in to My EE
  2.  

    log in to the My EE app
  3.  

    call 150 from your EE phone

It's easy to pay by card in My EE. Simply:

  1. 1

    log in to My EE
  2. 2

    select Bills and payments > Make a payment
  3. 3

    choose to pay part or all of your bill
  4. 4

    we’ll confirm your payment by email and it will show in your Payment history after about 15 minutes

If you need to add or remove a card, select Bills and payments > Make a payment, then scroll down to see the cards you’re using and make a change.

Good to know

We no longer charge for payments made using a credit card, and we accept payment by the following card providers:

Visa, Visa Debit, MasterCard, American Express, Maestro

If you choose to pay by card, it's also worth remembering:

  1.  

    you can only remove cards three months or more after they were added
  2.  

    to add a new card you'll need to make a payment with it
  3.  

    to change the expiry date on a card, you'll need to remove it and re-add it
  4.  

    you can't make a payment once your account has been closed

How do I pay by call or text?

How do I pay by call or text?

Call us

  1.  

    call 150 from your EE phone
  2.  

    or call +44 (0) 7953 966 250  from any phone

Text us

You can text us if you’ve registered your credit or debit card in My EE. 

Text these details to 150 from your EE phone:

  1. 1

    CR, followed by a space
  2. 2

    the last 4 digits of your card, followed by a space
  3. 3

    the amount you want to pay, followed by a space
  4. 4

    the security number on the back of your card
  5. 5

    e.g. CR 1234 5 321

If you pay by credit or debit card, it will appear as EE on your bank statement.

How do I pay by internet or telephone banking?

How do I pay by internet or telephone banking?

If you pay by internet or telephone banking, please allow at least five working days for your payment to reach us.

To make a payment, you'll need:

  1.  

    EE account number: 31012304
  2.  

    EE sort code: 40-02-50
  3.  

    payment reference: your EE account number

To make a payment from abroad, you'll need:

  1.  

    SWIFT code: MIDLGB2110C
  2.  

    IBAN: GB95MIDL40025031012304
  3.  

    payment reference: your EE account number

If you pay by internet or telephone banking, it will appear as EE on your bank statement.

How do I pay by cheque?

How do I pay by cheque?

Make your cheque payable to EE, and write the following on the back:

  1.  

    your EE account number
  2.  

    your mobile phone number

You'll also need to fill out the payment slip on the last page of your bill.

Send your payment slip and cheque to:

EE Limited
PO Box 238
SHEFFIELD
S98 1PS

Please do not send cash through the post, and allow at least five working days for your payment to reach us.

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
>Directions
> Find another store
Need more help
Last updated: 30/8/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How do I set up Charge to Bill on my Apple device?
Can I schedule to pay my bill on a different date?
Credit files explained
Next
Direct Debits explained