How do I pay my phone bill?

You can set up or change a Direct Debit when you log in to My EE or you can get in touch using one of the links on this page.

The quickest way to set up a Direct Debit is by logging into My EE and filling in our Direct Debit form

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

You can edit the bank details of your Direct Debit in Bills and payments > Direct Debit.

Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call.

You can only change your Direct Debit payment date after you’ve received your first bill. Call us on 150 from your EE phone or +44 (0) 7953 966 250 from any phone.

We no longer make a charge for any payments made using a credit card. We can accept payment by these credit or debit cards:

Visa, Visa Debit, MasterCard, Amex, Maestro.

Log in to My EE and go to Bills and payment > Make a payment. You can choose to pay part or all of your bill. 

We’ll confirm your payment by email and it will show in your Payment history after about 15 minutes.

Log in to My EE and select Bills and payments > Make a payment. Scroll down to see the cards you’re using and make a change.

You can call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

Or you can text us if you’ve registered your credit or debit card in My EE. Text these details to 150 from your EE phone:

1.       CR then space

2.       the last 4 digits of your card, then a space

3.       the amount you want to pay, then a space

4.       the security number on the back of your card eg CR 1234 5 321

If you pay by credit or debit card you’ll see EE on your bank statement.

Make your cheque payable to EE, and write your EE account number and mobile phone number on the back.

Fill out the payment slip on the last page of your bill, and send it with your cheque to:

EE Limited
PO Box 238
SHEFFIELD
S98 1PS

Please don’t send cash through the post, and allow at least five working days for your payment to reach us.

You’ll need:

- EE bank account: 31012304

- EE sort code: 40-02-50

- Payment reference: your EE account number

Please allow at least five working days for your payment to reach us.

To make a payment from abroad, you'll need:

- Swift code: MIDLGB2110C

- IBAN: GB95MIDL40025031012304

- Reference: your EE account number

If you pay by Direct Debit, credit card, debit card, internet or telephone banking, you’ll see EE on your bank statement for your payment.