How do I pay my phone bill?

     
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Paying your phone bill is easy and you can pay your bill in a number of different ways.

How do I pay by Direct Debit?

How do I pay by Direct Debit?

Direct Debit is the easiest and most reliable way to pay your EE bill. 

To set up a Direct Debit log in to My EE.

You'll need to provide the following information:

  1.  

    your name - exactly as it appears on your bank statement
  2.  

    your bank or building society sort code and account number

Please note: you'll need to have paid off any outstanding balance on your account before you can set up or change your Direct Debit.

How do I pay by credit or debit card?

How do I pay by credit or debit card?

There are two ways you can pay by card:

  1.  

    log in to My EE
  2.  

    log in to the My EE app

It's easy to pay by card in My EE:

  1. 1

    log in to My EE
  2. 2

    select Bills and payments > Make a payment
  3. 3

    choose to pay part or all of your bill
  4. 4

    we’ll confirm your payment by email and it will show in your Payment history after about 15 minutes

If you need to add or remove a card, select Bills and payments > Make a payment, then scroll down to see the cards you’re using and make a change.

Good to know:

We no longer charge for payments made using a credit card and we accept payment by the following card providers:

Visa, Visa Debit, MasterCard, American Express, Maestro

If you choose to pay by card, it's also worth remembering:

  1.  

    you can only remove cards three months or more after they were added
  2.  

    to add a new card you'll need to make a payment with it
  3.  

    to change the expiry date on a card, you need to remove then re-add it
  4.  

    you can't make a payment once your account has been closed

How do I pay by call or text?

How do I pay by call or text?

Coronavirus (Covid-19 update)

Our lines are busier than usual right now. If your call isn't very urgent please use our online support.

Call us

  1.  

    call 150 from your EE phone
  2.  

    or call +44 (0) 7953 966 250  from any phone

Text us

You can text us if you’ve registered your credit or debit card in My EE. 

Text these details to 150 from your EE phone:

  1. 1

    CR, followed by a space
  2. 2

    the last 4 digits of your card, followed by a space
  3. 3

    the amount you want to pay, followed by a space
  4. 4

    the security number on the back of your card
  5. 5

    e.g. CR 1234 5 321
  6. 6

    or try our new option, text PAY to 150 and follow the prompts. Please make sure you have your registered card with you.

If you pay by credit or debit card, it will appear as EE on your bank statement.

How do I pay by internet or telephone banking?

How do I pay by internet or telephone banking?

If you pay by internet or telephone banking, please allow at least five working days for your payment to reach us. To make a payment to your mobile account:

  1.  

    EE account number: 31012304
  2.  

    EE sort code: 40-02-50
  3.  

    payment reference: your EE account number

To make a payment from abroad, you'll need:

  1.  

    SWIFT code: MIDLGB2110C
  2.  

    IBAN: GB95MIDL40025031012304
  3.  

    payment reference: your EE account number

If you pay by internet or telephone banking, it'll appear as EE on your bank statement.

Good to know:

You can only make payments by internet or telephone banking to your mobile account. This payment method is not available for home broadband accounts - any payments you make via this payment method will be credited to your mobile account only.

> Find out more about paying your home broadband bill

How do I pay by cheque?

How do I pay by cheque?

Make your cheque payable to EE and write the following on the back:

  1.  

    your EE account number
  2.  

    your mobile phone number

You'll also need to fill out the payment slip on the last page of your bill.

Send your payment slip and cheque to:

EE Limited
PO Box 238
SHEFFIELD
S98 1PS

Please do not send cash through the post.

You'll need to allow at least five working days for your payment to reach us.

How can I check my bill has been paid?

How can I check my bill has been paid?

You can check your bill online when you log in to My EE.

Please note that if you’ve paid by any method other than Direct Debit, then you'll need to allow at least five working days for your payment to reach us.

Manage your account on the go 24/7:

> Download the My EE app

 
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Last updated: 16/4/2020
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