- Download or open the EE app.
- Select Manage.
- Choose your EE Mobile or EE Broadband account.
- Select Billing.
- Follow the link to set up or change a Direct Debit or make a one‑off card payment.
Accepted payment methods
You can pay using:
- Visa
- Visa Debit
- Mastercard
- American Express (EE mobile only)
- Apple Pay
- Google Pay
Some accounts also allow payment by text, bank transfer or cheque, (EE Mobile only).
Set up a payment method
Change your payment method
This is our recommended way to pay your EE Broadband bill. Once it’s set up, we’ll take your payment around 8 days after your bill is issued.
Your bill will show the due date. Here's how to view your bill online or in the EE app.
To set up a Direct Debit, have your bank account number and sort code to hand and:
- Log in to the website.
- Go to Bills and payments.
- Select Manage Direct Debit.
- Update your bank details or set up a new Direct Debit.
- Open the EE app
- Go to Manage then Billing.
- Choose your EE Mobile account. We don't offer CCRA payment for broadband.
- View your saved cards and make your changes.
You can change from Direct Debit to card payments, or from card payments to Direct Debit, in the EE app or on the website. Just follow the steps above.
Other ways to pay
If you’ve saved a card to your account, text PAY to 150 from your EE mobile and follow the steps.
Follow these steps to save a card to your account to use.
From a UK bank account:
- EE account number: 31012304
- EE sort code: 40-02-50
- Reference: your EE account number
From outside the UK:
- SWIFT code: MIDLGB2110C
- IBAN: GB95MIDL40025031012304
- Reference: your EE account number
Allow at least five working days for the payment to reach us.
Take your bill into your nearest EE store and we’ll help you pay in person.
Post your cheque at least 5 days before your bill due date.
Send it to:
EE Limited
PO Box 238
Sheffield
S98 1PS
Write your EE account number and mobile number on the back of the cheque. Don’t send cash.
Troubleshoot payment issues
- Check your payment date in the EE app or on your online account.
- Make sure your card hasn’t expired or your bank details haven’t changed.
- If your Direct Debit failed more than once, then you can make a one‑off payment in the app.
- Open the EE app
- Go to Manage then Billing.
- Choose your EE Mobile or EE Broadband account.
- Update your card details.
If you’re worried about missing a payment or you’ve already missed one, we’re here to help. Go to the Help section in the EE app to see your options, or contact us.
If we've suspended your services because of a missed payment, or your Direct Debit has failed more than once, you'll need to make a payment manually.
Make this payment in the app or on our website to restore your services. Once we've received your payment, your services will usually be restored automatically.