Please wait a few days to allow for bank holidays or any technical delays especially if it’s your first payment.
We might not take money from your account if you're sufficiently in credit. It's easy to check this:
Please wait a few days to allow for bank holidays or any technical delays especially if it’s your first payment.
We might not take money from your account if you're sufficiently in credit. It's easy to check this:
Open the EE app
Go to Manage - Bills & Payments
Otherwise it may be that payment was refused by your bank. We'll let you know if there has been a problem. You will see on your next bill that we couldn't take the payment and that you may have to pay a late payment charge.
There are number of possible reasons your bank wouldn't let us take your payment:
the bank account details we used didn't match with the bank
there's not enough money in your account
the payment was higher than a Direct Debit limit that you've set with your bank
the bank has received a request to cancel the Direct Debit
the bank account has been closed or transferred to another bank
Please contact your bank if you need more help with this.
It’s easy to check whether your Direct Debit details are correct:
Open the EE app
Go to Manage - Bills & Payments
Scroll down to See your Direct Debit settings.