There haven't been disruptions to delivering equipment like EE Smart Hubs.
We’ll send tracking information when we dispatch items and you’ll be updated by the delivery company if there are any delays.
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Following the easing of lockdown restrictions across the UK, our engineers will be able to enter the property for all installations and repairs.
There haven't been disruptions to delivering equipment like EE Smart Hubs.
We’ll send tracking information when we dispatch items and you’ll be updated by the delivery company if there are any delays.
Our engineers will be in touch before your appointment to ask some screening questions and ask you to follow these steps before your engineer visit:
What to expect on the day of your engineer home visit
To protect you and our staff, if we believe that a Covid-19 case is linked to a EE store you visited, or to your home engineer visit, we might need to share some basic information with the NHS:
Once provided, NHS Test and Trace may use these details to contact you in line with their processes and procedures.
For more details about the NHS Test and Trace please read the government's NHS Test and Trace: How It Works guidance at: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works.
If you have any symptoms of COVID-19, or you’ve had contact with someone who does, please don’t visit any of our stores. Or if you have an engineer visit booked, call and let us know. This will help us keep you, other BT customers and our employees safe.
For more details about how BT handles your information and privacy, take a look at our Privacy Policy.