Check the status of broadband in your area if you're having problems.
If there aren’t any problems in your area, you’ll have the option to test your home connection.
See how your internet speed is calculated, what internet speeds you can expect and what to do if you need to test your broadband speed.
It'll depend on what EE Home Broadband or 4GEE Home plan you have with EE and the average internet speed we've estimated for your postcode. You can:
log in to EE to check your current broadband plan
check your line, throughput and sync speeds using the EE app for Smart Hub 2 (router) and the EE Home app for earlier hubs (EE Smart Hub or Bright Box)
or visit http://speedtest.btwholesale.com/ using a desktop computer. More information on this can be found below in the ‘How do I test my internet speed using a wired connection?’ section
These are the headline speeds available on our EE Home Broadband and 4GEE Home plans. They’re based on the speeds available to at least half of our customers during peak hours (8pm to 10pm).
It's easy to run a test on your broadband speed:
Make sure your router’s connected to your master socket (it’ll look like one of the sockets in the pictures).
Disconnect your device from WiFi and then connect it directly into your router using an ethernet cable.
Shut down any other devices that might be using your connection (including mobile phones, tablets, laptops and smart TVs).
Open the BT Wholesale Broadband Performance Test.
Select the Yes tickbox and the Begin Test button to test your speed.
Once complete, you'll get results of your download and upload tests.
Your broadband speed test result will show a download speed and an upload speed like the example below if you tested your speed using the BT Wholesale line speed checker. It'll also show a ping latency result but this can be ignored.
To see if your internet speeds are slow, you need to compare your test results with the estimated speed you should be getting from your EE Home Broadband or 4GEE plan and the average internet speed we've estimated for your postcode. You can:
If you performed the speed test with a WiFi connection, try connecting your device directly to your router with an Ethernet cable and then run the speed test again.
If you were using a wired connection, you should check for other problems and then try our recommendations to improve your broadband internet speed.
You can try a couple of things to improve your internet speed.
If your device was connected to WiFi during the speed test, you should check for other potential WiFi problems and try our recommendations to improve your WiFi speed.
restart your router
try a second speed test with another device to check that the problem is not with the device you used for the first speed test
switch off peer-to-peer services as these can use a lot of bandwidth
Select Additional Diagnostic on the test and enter your phone number - this will log your test on our system and our team will investigate
Please note: you have the right to cancel your EE Home Broadband or 4GEE Home plan if our diagnostics show that you’re not getting the minimum guaranteed speed.