Test your broadband
Download the EE app to get the most accurate speed test and tips on how to improve it if something isn’t right.
- Open the EE app.
- Select Manage.
- Select Broadband.
- Select Test speed in your Smart Hub tile.
You can also check for issues with the wider broadband network in your area, or see what else might be affecting your speeds and WiFi.
How we measure speed
We measure speeds in megabits per second (Mbps). This is how long it takes to download and upload content.
Higher Mbps means you can do more on the WiFi, with more devices and little interruption.
Download speeds measure the time it takes to take content off the internet, like streaming music or transferring files to your laptop.
Upload speeds measure the time it takes to send content from your device to the internet, like sending an email or putting files into Google Drive or OneDrive.
Ping is another measurement, which is the milliseconds (ms) it takes for your device to communicate with a game or app server. You can measure and improve your ping with WiFi Enhancer.
- 20Mbps: Slow speeds. General browsing and checking emails.
- 20 to 40Mbps: Okay speeds. Stream in HD or instantly download songs on 1 or more devices.
- 40 to 100Mbps: Fast speeds. A few devices can comfortably stream 4K films and games at the same time.
- 100 Mbps: Superfast speeds. Multiple devices on your network can stream, download or watch in 4K or more, with little interruption.
What your speed results mean
Your broadband speed test results will show two sets of download and upload speeds.
That’s because we are measuring:
- the speed to your Smart Hub, also called your router
- the speed to the device you’re running the test on, like your phone
Your Smart Hub is the most important result as we check to make sure we’re meeting the speeds we promised you as part of your Speed Guarantee.
If you think your device isn’t getting the same experience, you can try to restart or update your phone software or free up some memory space.
To check if your internet speed is slower than expected, you can compare your speed test result against your Speed Guarantee in your plan, and the speed we estimated for your postcode.
Need to know
Average internet speeds are the headline speeds available on our EE Home Broadband and 4GEE Home plans. They’re based on the speeds available to at least half of our customers during peak hours (8pm to 10pm).
If your test results are lower than your estimated speed
If you tried the speed test with a WiFi connection, try connecting your device directly to the router with an ethernet cable and run the speed test again.
If you were using a wired connection to test your speed, check for other problems in your area and then try our recommendations to improve your broadband connection.
You have the right to cancel your EE Broadband if our diagnostics show that you’re not getting the minimum guaranteed speed. That’s part of our promise with the EE Broadband Speed Guarantee.