Test your broadband
Download the EE app to get the most accurate speed test and recommendations on how to improve it if something isn’t right.
- Open the EE app
- Select Manage
- Select Broadband
- Select Test speed in your Smart Hub tile.
You can check the status of broadband in your area to see if there is a wider issue, or see what else might be affecting your speeds and WiFi.
What your speed results mean
Your broadband speed test will show a download speed and an upload speed. It will also show a ping latency result (but you can ignore this).
We will show you both a speed to your hub and also a speed to your device.
To see if your internet speeds are slow, compare your test results with the speeds guaranteed in your EE Home Broadband or 4GEE plan, and the average internet speed we estimated for your postcode.
To check your expected speeds:
- Open the EE app
- Select Manage
- Select Broadband
- Select See what’s included in your plan to get a breakdown on what speed you’re expecting.
Need to know
Average internet speeds are the headline speeds available on our EE Home Broadband and 4GEE Home plans. They’re based on the speeds available to at least half of our customers during peak hours (8pm to 10pm).
If your test results are lower than your estimated speed
If you tried the speed test with a WiFi connection, try connecting your device directly to the router with an Ethernet cable (see below) and run the speed test again.
If you were using a wired connection to test your speed, check for other problems in your area and then try our recommendations to improve your broadband internet speed - how to improve your broadband speed.
You have the right to cancel your EE Broadband if our diagnostics show that you’re not getting the minimum guaranteed speed. That’s part of our promise with the EE Broadband Speed Guarantee.
