Fix a problem with Smart WiFi

This article helps you troubleshoot Smart WiFi issues, understand device lights, and manage settings, ensuring seamless connectivity and efficient problem-solving.

Smart WiFi device lights

The following describes what the lights mean, after the Smart WiFi device has started-up, use the instructions to try to fix the problem.
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Front image of the EE Smart WiFi Plus

  • Green - your device is starting up. It takes roughly a minute to fully turn on.
  • Aqua - your Smart WiFi is all connected. Good WiFi or an ethernet connection.
  • Orange - Smart WiFi Pro is working okay. Try moving it closer to the hub or one of the other Smart WiFi Pro devices.
  • Red - there’s a problem. Turn your Smart Hub and Smart WiFi Pro device off and on again. If the light still doesn’t turn aqua, press the Smart WiFi device’s 'factory reset' button with a paper clip or pen.
  • Flashing orange - your Smart WiFi Pro is not connected to your Smart Hub. Connect using WPS or ethernet cable.
  • Flashing blue - the Smart WiFi Pro device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.

Where to put your Smart WiFi device

Visualisation of where to place your WiFi Extnder device

The ideal position for your Smart WiFi is halfway between your Smart Hub and where you need a better signal.

Try to avoid placing it:

  • near other devices with signals such as a TV, microwave or a baby monitor
  • on a shiny or metallic surface as this may scatter your signal
  • near a fishtank or window, as some of your signal will be wasted
  • in a cupboard or with too many walls between it and where you want signal as doors or walls may absorb and weaken your WiFi signal

Don't have too many Smart WiFi devices

It’s tempting to think more devices = better WiFi. But using too many can actually make things worse:

  • Devices get confused about which signal to connect to
  • Overlapping signals cause interference and slowdowns
  • Daisy chaining (extenders connecting with other extenders – rather than direct to your Smart Hub) weakens the connection

Change Smart WiFi device settings

The easiest way to manage your Smart WiFi device and WiFi settings is using the EE app:

  • Download and open the EE app
  • select Manage
  • select Broadband
  • select the device shown under Your Smart WiFi devices 
  • select your preferred option

Settings you can adjust or create using the EE app include:

  • changing the brightness of the Smart WiFi device lights 
  • setting and managing parental controls
  • setting and managing device groups
  • setting and managing schedules to pause or start WiFi

Smart Hub lights

Your Smart WiFi extends your broadband connection. If there's an issue with your connection, your Smart Hub can also indicate what the issue may be.

Understand what the lights on your Smart Hub mean

Test your broadband

Check the status of broadband in your area if you're still having problems.

If there aren’t any problems in your area, you’ll have the option to test your home connection.

Check your broadband connection

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