Fix problems with Smart WiFi

Test your broadband

Check the status of broadband in your area if you're having problems.

If there aren’t any problems in your area, you’ll have the option to test your home connection.

Smart Hub lights

When you first plug in your hub wait for it to sync - this usually takes about 4 minutes.

Understand what the lights mean for your hub

Smart WiFi device lights

The following describes what the lights mean, after the Smart WiFi device has started-up, use the instructions to try to fix the problem.

Green - Your device is starting up. It takes roughly a minute to fully turn on.
Aqua - Your Smart WiFi is all connected. Good WiFi or Ethernet connection.
Orange - Smart WiFi Pro is working okay. Try moving it closer to the hub or one of the other Smart WiFi Pro devices.
Red - There’s a problem. Turn your Smart Hub and Smart WiFi Pro device off and on again. If the light still doesn’t turn aqua, use a paper clip or pen to press the Smart WiFi device’s 'factory reset' button.
Flashing orange - Your Smart WiFi Pro is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - The Smart WiFi Pro device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.

Green - Your device is starting up. It takes roughly a minute to fully turn on.
Blue or aqua - Your Smart WiFi is all connected. Good WiFi or Ethernet connection.
Orange - Smart WiFi Plus is working okay. Try moving it closer to the hub or one of the other Smart WiFi Plus devices.
Red - There’s a problem. Turn your Smart Hub and Smart WiFi Plus device off and on again. If the light still doesn’t turn aqua, use a paper clip or pen to press the Smart WiFi device’s ‘factory reset’ button.
Flashing orange - Your Smart WiFi is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - The Smart WiFi Plus device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.

Blue - Your Smart WiFi is all connected. Good WiFi or Ethernet connection.
Red - There’s a problem. Turn your Smart Hub and Smart WiFi device off and on again. If the light still doesn’t turn blue, use a paper clip or pen to press the Smart WiFi device’s ‘factory reset’ button.
Purple - Your device is starting up. It takes roughly a minute to fully turn on.
Orange - Smart WiFi is working okay. Try moving it closer to the hub or one of the other Smart WiFi devices.
Flashing red - Your Smart WiFi is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - The Smart WiFi device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.
WPS - If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device. If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.

Blue - Your Smart WiFi is all connected. Good WiFi or Ethernet connection.
Red - There’s a problem. Turn your Smart Hub and disc off and on. If the light still doesn’t turn blue, use a paper clip or pen to press the disc’s factory reset button.
Flashing red - Your disc is not connected to your router. Follow the instructions to connect using WPS or an ethernet cable.
Purple - Your disc is starting up. It will take about 60 seconds to fully turn on.
Yellow - Your disc is working, but could be improved. Try moving the disc closer to your router or one of the other discs.
Flashing blue - The disc is connecting. WPS has been activated and is connecting to your router or your device. This could take a couple of minutes.

Connect a Smart WiFi device to your Smart Hub

The best way to connect your Smart Hub and Smart WiFi device is to follow the instructions on the EE app:

Smart WiFi customers can get up to 2 extra devices if needed. Call us to see if another device will benefit you.

EE Home app

If you have a different Smart Hub, you'll need to download the EE Home app. This is where you can set up and manage your Smart WiFi.

Change settings using the EE app

Change the brightness of the lights on your Smart WiFi device using the EE app. Select the device shown under ‘Your Smart WiFi devices’ to see the option.

Other settings you can adjust or create using the app:

parental controls
device groups
schedules to pause or start WiFi