What the lights on your hub mean

Broadband problems?

Login and we'll test your broadband connection to find any problems you may have, 24 hours a day.

From slow speed to a dropping connection, we'll be able to restart your router or book you an engineer visit.

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Choose your hub

Select your hub, and we’ll explain what the lights mean, and how to fix a problem.

Smart Hub 7 Plus

Smart Hub 7 Plus

Smart Hub 7 Pro

Smart Hub 7 Pro

Smart Hub 6 Plus

Smart Hub 6 Plus

Smart Hub (2023)

Smart Hub (2023)

Smart Router

Smart Router

EE Smart Hub (2021)

EE Smart Hub (2021)

Connectivity Backup

Connectivity Backup

 

 

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