What the lights on your EE Smart Hub mean

The power is off or the lights have been turned off using the EE app.

Check the hub is plugged in, switched on and that its lights haven’t been turned off in the EE app.

Your hub is connected to your broadband and working.

If you can’t get online, it might be your device. Try switching it off and on.

Your hub is working but the ethernet cable isn’t connected.

Check if the broadband cable (grey ends) is plugged in correctly. If you’re using a filter, check that’s plugged in correctly too.

Your hub is starting up.

Wait for at least 3 minutes for it to turn blue. If it stays green, turn your hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your hub’s factory reset button.

Your hub is working but isn’t connected to the internet.

Try restarting your hub or check your broadband line activation date. If it’s still not working, get in touch.

There’s a problem somewhere.

Turn your hub off and on again and if the light still doesn’t turn blue, use a paper clip to press your hub’s factory reset button.

Your hub is connecting.

Give it at least three minutes to connect. The light will turn blue when your hub is ready.

If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device. If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.

The power is off or you’ve turned the lights off.

Check the hub is plugged in, switched on and you've not turned off the light using the EE app.

The Hub is starting up.

Wait at least 3 minutes for it to turn aqua. If it stays green, turn your hub on and off again. If the light is still green after this, use a paper clip to press the hub's factory reset button.

The hub is connecting to broadband.

Give it at least 3 minutes to connect. The light will turn steady aqua when your hub is ready. Check your cables if it keeps flashing.

The hub is working but isn't connected to the internet.

Try restarting your hub, check your broadband line activation date or set-up and connect a Smart Hybrid Connect if you have one. If it's still not working, test your broadband insert link.

The hub is working and connected to the internet.

If you can't get online, it might be your device. Try switching it off and on.

Connected to Smart Hybrid Connect.

When a Hybrid Connect device is in use and in resilience mode you'll see a white light.

There’s a problem somewhere.

1. Turn your hub off and on again using the power button.
   
2. If the light still doesn’t turn aqua, use a paperclip to press your hub’s factory reset button while your hub is switched on.
   
3. Hold the reset button in for around 20 seconds until the light turns green again. Then release the reset button and wait for the hub to start again.

WPS is active.

When the WPS button is pressed, the light on your hub will flash blue. This means it's waiting for you to press the WPS button on your computer or device.

The power is off or you’ve turned the lights off.

If you haven’t turned the lights off using the Hub Manager, check the hub’s power button is on, its power cable is plugged in correctly at the mains and power is turned on.

The Hub is starting up.

Wait a couple of minutes for it to start.

The hub is connecting to broadband.

Give it a minute or two to connect. The light will turn steady aqua when your hub is ready.

The hub is working but the broadband cable isn’t connected.

Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter, if needed.

The hub is working but isn’t connected to the internet.

Connect a device to your hub using a cable or WiFi. Open a new web browser window and follow the on-screen help wizard to get connected.

There’s a problem somewhere.

1. Turn your hub off and on again using the power button.
   
2. If the light still doesn’t turn aqua, use a paperclip to press your hub’s factory reset button while your hub is switched on.
   
3. Hold the reset button in for around 20 seconds until the light turns green again. Then release the reset button and wait for the hub to start again.

The hub is working fine.

If you can’t get online, there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again. If you’ve still got a problem, get some help from the manufacturer or supplier.

If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got 2 minutes). If it’s flashing red, it didn’t connect – give it a couple of minutes and try again. No light means that it’s connected successfully.