What's the light on your hub doing?
Blue light
A solid blue light shows your hub is connected to broadband.
If you're having problems using the internet, you can check a few things:
Connect device to hub
To connect your device, for example to a computer, phone or a tablet, use your hub’s network name and password. You'll find them on the back of your hub.
If your device has a camera, scan the QR code on the back of your hub to connect.
If your device supports WiFi Protected Setup (WPS), press the WPS button on the side of the hub and follow your device’s instructions to connect.
Help connecting devices or tech to your hub
Device previously worked
If your device was working before:
- try moving closer to your hub to check if you're too far away
- it may be a problem with your device, try switching it off and on again
- it may be a problem with your hub, try turning it off for two minutes, turn it back on and after five minutes check your lights again
- check you've not changed the name of your wireless network, select to forget the network and try to connect again
If you're still unable to use the internet, check for any issues with your service.
Flashing orange light
A flashing orange light means your hub is connecting to broadband. Give it at least three minutes to connect. The light will turn blue when your hub is ready.
If the light keeps flashing, your broadband cables might not be connected securely. Follow these steps based on your connection type.
Part fibre or copper
- Check one end of the broadband cable is securely connected to the socket marked Broadband on the back of your hub.
- Check the other end of the cable is connected to the broadband filter supplied in the box.
- Check the broadband filter is connected to your phone socket.
If you have an Openreach socket with a built-in filter (labelled double master socket in the image) do not use the filter provided with your hub.
If you have other phones connected to your telephone line, disconnect these for now, or make sure they're connected to a broadband filter.
Full Fibre
- Check the white cable with red ends is securely connected to the socket marked WAN or 4 on the back of the hub.
- Check the other end of the cable is connected to the Openreach modem's Port 1 or LAN1 socket.
Still flashing orange?
If checking your cables doesn't help, check the status of your broadband service.
Orange light
A solid orange light means your hub isn't connected to the internet.
Restart your hub
- Turn your hub off using the Power button on the back of the hub.
- Wait for two minutes.
- Turn it back on.
Check your activation date
If you're new to EE or have recently moved home check your broadband line activation date has passed.
Check for service issues
Check for any issues that might cause problems with your service.
Need to know
If your service hasn't been activated yet, for example you've moved house or there's a problem with your service, you could set up a Smart Hybrid Connect.
Flashing purple light
A flashing purple light means that your hub is working but isn't set up for Full Fibre broadband.
- Check the white cable with red ends is securely connected to the socket marked WAN or 4 on the back of the hub.
- Check the other end of the cable is connected to the Openreach modem's Port 1 or LAN1 socket.
- If your Openreach modem has more than one Port or LAN Port, try plugging the Ethernet cable into the next socket along and check the lights again.
Green light
A green light means your hub is starting up. Wait at least three minutes for it to turn solid blue.
If it stays green, restart your hub.
- Turn your hub off using the Power button on the back of the hub.
- Wait for two minutes.
- Turn it back on.
- Wait three minutes for the hub to restart and connect to broadband and then check the lights again
If the light is still green after this, use a pin, straightened paperclip or similar object to press the hub's Reset button.
No light
If the hub light isn't on, either the power is off, or you've turned the light off.
Is the hub plugged in and switched on?
- Check the power cable is plugged into the socket in the back of your hub.
- Check your hub is connected to the power socket and that it's turned on.
- Push the hub's Power button to check if the lights now come on.
Has the light been turned off using the EE app?
It's possible to turn the light off on your hub.
You can manage the settings for your Hub in the EE app.
Purple light
If your broadband connection stops working, you can use a Smart Hybrid Connect to keep your hub connected to the internet.
A purple light on your hub shows your Smart Hybrid Connect device is in use and your hub is using the mobile network (in resilience mode).
Red light
There's a problem somewhere.
Restart your hub
- Turn your hub off using the Power button.
- Wait two minutes.
- Turn it back on again.
- Wait three minutes for the hub to restart and connect to broadband and then check the lights again.
Check the power supply
Check you're using the correct power supply and it's connected securely. If you've recently got a new hub, make sure you use the power supply that we sent with the new hub.
Overheating
Make sure that that the hub is vertical and the vents aren’t blocked.
Reset the hub
If the light still doesn't turn blue, reset your hub.
- Use a pin, straightened paperclip or similar object to press your hub's Reset button while your hub is switched on.
- Hold the Reset button for around 20 seconds until the light turns green again.
- Release the Reset button, wait for the hub to start up and then check the lights.
WPS light
When the WPS (WiFi Protected Setup) button on the side of your hub is pressed, the WPS light will flash blue. This means it's waiting for you to press or select the WPS option or button on your computer or device.
If it flashes red, it didn't connect to your device successfully. Give it a couple of minutes and try to connect again.
Help connecting devices or tech to your hub
