Fix EE broadband connection problems

Test your broadband

Check the status of broadband in your area if you're having problems.

If there aren’t any problems in your area, you’ll have the option to test your home connection.

Check your broadband

Step 2: Hub lights

Your hub lights show what the hub is doing and if everything is working.

If there are no lights, check the power cable is in firmly and connected to the mains.

A stable blue or aqua light means you’re connected to broadband, but another colour may mean there’s a problem. If you’re still having problems try restarting your device.

Understand what your hub lights mean

Step 3: Power cycle your modem

Fibre customers might have an Openreach modem installed. This is a white box that connects to your EE Smart Hub.

Most fibre connection problems can be solved by turning the modem off and on in a controlled way - also known as ‘power cycling’.

How to power cycle an Openreach modem

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