Set up your Home Broadband EE Router

Set up your EE Hub with the EE apps

Identify your hub from these options and then follow the instructions in this article or on the app.

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Set up your Smart Hub Plus by following the instructions in the EE app.

Your hub might need to update its software. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Don’t restart your hub until the update is complete.

  • download from the App Store if you're an Apple user
  • download from Google Play if you're on Android

Front image of the Smart Hub Plus

Set up your EE Router without the EE apps

If you have been sent a black cable with grey ends:

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  1. Plug one end into the socket marked Broadband on the back of your hub.
  2. Plug the other end of the cable into your landline socket. If you have a single master socket, you'll need to use the broadband filter supplied in the box. If have a double master socket you won't need to use this.
  3. Plug the power cable into the back of your hub.
  4. Connect your hub to a power socket.
  5. Push the hub’s Power button. When the light on the front turns green, your hub is on.
  6. Wait about 3 minutes for the light in the middle of the hub to turn solid aqua or blue. Your hub is now ready.

If you have Fibre to the Premises (FTTP) and have been sent a black cable with red ends:

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  1. Plug it into the socket marked WAN on the back of the hub.
  2. Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port.
  3. Plug the power cable into the back of your hub.
  4. Connect your hub to a power socket.
  5. Push the hub’s Power button. When the light on the front turns green, your hub is on.
  6. Wait about 3 minutes for the light in the middle of the hub to turn solid blue or aqua. Your hub is now ready.

Connect your devices

To connect your devices to the internet, use your hub’s network name and password.

You'll find them on the WiFi details card that came with your hub. You might find this on the top, bottom or side of your hub. It could also be printed on the bottom of your hub.

Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.

If your device supports WPS, press the WPS button on the side of the hub. Then follow the instructions on the app to connect.

Check what landline sockets you have

It’s always best to connect your EE hub to a master socket to get the best signal if you can.

A master socket is the main socket where your phone line that enters your home, usually in a hallway.

It’s a white box fixed to the wall.

You might have a few of them around the house, but the master socket is the one that is connected closest to the wires coming into the house.

Single master sockets

These only have one port.

You’ll need to get a broadband filter. This device will let your broadband work at the same time as your phone line.
 

 

Double master sockets

These will have two ports.

You won’t need a broadband filter as the socket is already split between your broadband and extension.

Make sure you plug your Hub into the broadband connection rather than the phone one.
 

Your router lights

The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.

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