Speed Guarantee

We’re so confident that EE broadband won’t let you down that if your broadband falls below the guaranteed speed we’ll give you £20.

Check your guaranteed speed

  1. Log into the EE website or EE app.
  2. Select Plans and Subscriptions > Broadband. 
  3. Go to Your guaranteed speeds.

Check your speeds

  1. Log into the EE website or EE app.
  2. Select Plans and Subscriptions > Broadband. 
  3. Go to Your guaranteed speeds and select Run a speed test.

The speed test will show you two speeds; the speed to your hub and the speed to the device you’re testing on. 

If you aren't getting the speeds you expected call us on 0800 800 150.  If there’s a problem, we’ll give you some steps to try and fix it first or arrange an engineer visit.

You might need to switch off any devices that use a lot of data, like your TV.

Claiming your Speed Guarantee reward card

You must complete all fault checks before you can claim your guarantee.

If you qualify, we’ll send you an email with details on how to claim your Speed Guarantee. We’ll then send you a pre-paid EE Reward Card, and a separate letter with the PIN and details on how to activate it.

You can claim up to 4 times a year, and you’ll need to wait at least 10 days between each claim.

What you can and can’t claim for

You can claim for anything that is entirely within our control, either on our network or the Smart Hubs, or if we can’t meet the speeds, we guaranteed you as part of your package.

You will have to complete all the fault checks before you can claim.

The Speed Guarantee doesn’t cover anything you’re responsible for, including damage to BT equipment, or faults with home wiring or if your hub is placed in a part of your home that impacts WiFi signal strength.

Don’t forget that something in your home might be interfering with your speeds.

Broadband connection that never meets guaranteed speeds

We’re part of Ofcom's Voluntary Code of Practice on Broadband Speeds. That means if we don’t fulfil your Speed Guarantee, you can choose to exit your contract without paying a charge for cancelling it early.   

We recommend looking at our tips to Improve your speed.

Was this article helpful?

Thank you for your feedback!
Sorry about that! Why didn’t this article help you?