Check your guaranteed speeds
Test your internet speed
- Open the EE app.
- Select Manage.
- Select Broadband.
- Select See what’s included in your plan to get a breakdown on what you’re expecting.
- You can select a Test speed from the Broadband page.
The speed test will show you two speeds; the speed to your hub and the speed to the device you’re testing on.
If you aren't getting the speeds you expected, contact us. If there’s a problem, we’ll give you some steps to try and fix it first or arrange an engineer visit.
You might need to switch off any devices that use a lot of data, like your TV.
Need to know
Speed Guarantee
Your broadband comes with your own personal Speed Guarantee, which guarantees the speed to your hub.
You can check your speed using the steps above.
If it's not what we promised, let us know. If we can't fix it within 30 days, you can choose to leave with no penalty fees.
What you can and can’t claim for
You can claim for anything that is entirely within our control, either on our network or the Smart Hubs, or if we can’t meet the speeds, we guaranteed you as part of your package.
You will have to complete all the fault checks before you can claim.
The Speed Guarantee doesn’t cover anything you’re responsible for, including damage to BT equipment, or faults with home wiring or if your hub is placed in a part of your home that impacts WiFi signal strength.
Don’t forget that something in your home might be interfering with your speeds.
Not meeting speeds
We’re part of Ofcom's Voluntary Code of Practice on Broadband Speeds. That means if we don’t fulfil your Speed Guarantee, you can choose to exit your contract without paying a charge for cancelling it early.
We recommend looking at our tips to improve your speed.
Checking your broadband for Guaranteed Speed with Smart WiFi Pro services
This is specific to:
- customers with the Smart WiFi Pro device
- Full Fibre customers that chose the Smart Hub Pro and the Smart WiFi Pro
Understanding the Guarantee for Smart Hub Pro devices
If you have a Smart WiFi Pro device, you can get £100 if your WiFi speed isn’t 100 Mbps in every corner of your house.
You can only claim this offer once, and you must use the EE app speed checker to report the speed.
We have 30 days to fix the problem, starting from when the problem is reported.
This doesn’t apply to EE Smart WiFi (2023), EE Smart WiFi Plus, EE Smart WiFi disc.
Learn about the full Smart WiFi and Smart WiFi Plus Terms and Conditions. When visiting the webpage select, you'll see several links, select 'EE Smart Hub Pro and Smart WiFi Pro T&Cs – September 2024', to find the appropriate information.
Smart WiFi service connection
You can check the WiFi speed by using the speed test tool in the EE app. We recommend you use the EE app for the most accurate reading of your WiFi speed.
Learn more about what affects your home broadband speed.
- Open the EE app.
- Select Manage.
- Select the Broadband tab.
- Select Test speed.
- This will then generate your speed test.
Learn how to improve your Internet Signal and Speed in the video below.
Getting support if your speed test is under 100mbps
- If your speed test is under 100 Mbps and your Smart Hub Pro and Smart WiFi Pro devices are set up correctly, then call us on 150.
- EE phone agents will run a diagnostics check and will send you an additional Smart WiFi Pro device, to extend your WiFi connection to harder-to-reach areas of your house.
- If you find you’re still not getting 100 Mbps, then, we may send out a final Smart WiFi Pro device.
- Alternatively, we will send out an In-Home engineer, who will run an in person diagnostic test. We'll contact you to arrange an engineer visit, if we need access to your home.
- If the engineer has visited and you still can’t get 100 Mbps of WiFi speed in every room, then we'll credit you £100 on your next bill. You can only claim this offer once.