EE Broadband Speed Guarantee

This article explains how we’re so confident that EE Broadband won’t let you down, that if your broadband falls below the guaranteed speed and we can't fix it in 30 days, you can leave with no penalty fees.

Check your guaranteed speeds

  1. Log into the EE website or EE app.
  2. Select Plans and Subscriptions > Broadband. 
  3. Go to Your guaranteed speeds and select Run a speed test.

The speed test will show you two speeds; the speed to your hub and the speed to the device you’re testing on. 

If you aren't getting the speeds you expected call us on 0330 123 4150.  If there’s a problem, we’ll give you some steps to try and fix it first or arrange an engineer visit.

You might need to switch off any devices that use a lot of data, like your TV.

Need to know

Speed Guarantee

Your broadband comes with your own personal Speed Guarantee, which guarantees the speed to your hub.

You can check your speed using the steps above.

If it's not what we promised, let us know. If we can't fix it within 30 days, you can choose to leave with no penalty fees.

What you can and can’t claim for

You can claim for anything that is entirely within our control, either on our network or the Smart Hubs, or if we can’t meet the speeds, we guaranteed you as part of your package.

You will have to complete all the fault checks before you can claim.

The Speed Guarantee doesn’t cover anything you’re responsible for, including damage to BT equipment, or faults with home wiring or if your hub is placed in a part of your home that impacts WiFi signal strength.

Don’t forget that something in your home might be interfering with your speeds.

Broadband connection that never meets guaranteed speeds

We’re part of Ofcom's Voluntary Code of Practice on Broadband Speeds. That means if we don’t fulfil your Speed Guarantee, you can choose to exit your contract without paying a charge for cancelling it early.   

We recommend looking at our tips to Improve your speed.

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