How to reconnect your existing devices
Your devices should connect automatically if you change your new hub's WiFi network and password to match your old one. If they don't, you can change settings manually in the Hub Manager or the EE app.
For more troubleshooting tips visit help connecting devices to your hub.
How to change your WiFi network and password in the EE app
You’ll need to use the right login for your old hub. if you changed your hub name or password in the past, use the newest login details.
- Open the EE app
- Select Manage from the bottom menu, then Broadband.
- Choose Smart Hub.
- In the top right-hand corner, tap the three dots.
- Select Change WiFi settings.
- Type the WiFi network name and password of your previous hub and Save.
- Make sure you note down what you have changed your network name and password to and keep it safe.
How to change your hub’s WiFi network and password using Hub Manager
- Make sure you’re connected to your new hub.
- Go to the browser address bar and type 192.168.1.254
- The Hub Manager screen will open, press Advanced Settings then Advanced Wireless.
- Enter your admin password, which you’ll find on the back of the new router.
- Enter your old router’s Network name and Security Password, or whatever your previous network details were.
- Click Save.
- Make sure you note down what you have changed your network name and password to and keep it safe.
Find your WiFi name and password without the app
If you can't access the app, we can help. See how to change your network name and password.