Manage your broadband plan

Find out your broadband plan and package

  1. Download the EE app for Apple or Android
  2. Go to Plans and Subscriptions and Broadband
  3. You will see your plan name and end date
  4. If you have the EE Smart Hub (2023), choose What's included
  5. If you have one of our other hubs, scroll down to My Account and View plan

The contract end date for your broadband plan can also be found there. 

Upgrading your broadband package

If you have our EE Smart Hub (2023), EE Smart Hub Plus and BT Smart Hub 2.

If you have our EE Smart Hub, Bright Box hubs or the Smart Router call us on 0330 123 1105.

If you have our EE Smart Hub (2023):

  1. Log in to the EE app
  2. Go to Plans and Subscriptions and Broadband
  3. Choose Change Plan

When you’re coming to ​the end of your contract​ end date​, ​we’ll get in touch to​​ discuss ways to upgrade or continue with us. Don’t worry, we’ll give you a reminder about this nearer your end date​.​​ You don’t have to wait to be contacted to see what offers are available.

Cancelling or changing your plan

Cancelling or downgrading your plan before your contract ends may ​mean you ​have to pay an early termination fee.

If you cancel, you’ll also need to send back any equipment we’ve sent you, and you may be charged if you don’t. Call 0330 123 1105 to discuss your options.​ 

Our Speed Guarantee

If your speeds to your hub aren’t what we promised you, let us know, we’ll run checks to fix the problem and send out an engineer if needed. If we can’t do this within 30 days, you can choose to exit your contract without paying a charge for cancelling it early. 

We only guarantee speeds to your hub. Problems between your hub and devices, outages, connection faults and home wiring issues outside of our control aren't covered by this guarantee.

We're part of Ofcom's Voluntary Code of Practice on Broadband Speeds

How to improve your broadband speeds

Test your speeds

If you have our EE Smart Hub, Bright Box hubs or the Smart Router:

  1. Download the EE Home app for Apple and Android
  2. Select Test speed

If you have our EE Smart Hub (2023):

  1. Download the EE Home app for Apple and Android
  2. Go to WiFi Controls
  3. Select your Smart Hub to open up more details
  4. Select Run speed test

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