Find out your broadband plan and package
Using the EE App
- Open the EE app.
- Select Manage first.
- Select Broadband.
- Select See what’s included in your plan.
Using the EE website
- Login to EE website.
- Select Plans & Subscriptions.
- Select Broadband.
- Select See what’s included in your plan.
Upgrading your broadband package
To upgrade your broadband package:
- Log in to the EE app.
- Select Manage from the bottom menu, then Broadband.
- Choose Change Plan.
Note: If you don't see the 'Manage' option, call us on 0330 123 1105.
When you’re coming to the end of your contract end date, we’ll get in touch to discuss ways to upgrade or continue with us. Don’t worry, we’ll give you a reminder about this nearer your end date. You don’t have to wait to be contacted to see what offers are available.
Cancelling or changing your plan
Cancelling or downgrading your plan before your contract ends may mean you have to pay an early termination fee.
If you cancel, you’ll also need to send back any equipment we’ve sent you, and you may be charged if you don’t. Call 0330 123 1105 to discuss your options.
Our Speed Guarantee
If your speeds to your hub aren’t what we promised you, let us know, we’ll run checks to fix the problem and send out an engineer if needed. If we can’t do this within 30 days, you can choose to exit your contract without paying a charge for cancelling it early.
We only guarantee speeds to your hub. Problems between your hub and devices, outages, connection faults and home wiring issues outside of our control aren't covered by this guarantee.
We're part of Ofcom's Voluntary Code of Practice on Broadband Speeds.
Test your speeds
To test your broadband speed:
If you have our EE Smart Hub, EE Smart Hub Plus or EE Smart Hub Pro:
- Open the EE app.
- Select Manage.
- Select Broadband.
- Select Test speed in your Smart Hub tile.