Setting up Smart WiFi

Our Smart WiFi and Smart WiFi Plus devices pair with your hub to extend your broadband connection.

Set up Smart WiFi

Identify your hub from these options and then follow the instructions in this article or on the app.
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Set up your EE Smart WiFi Pro by following the instructions in the EE app.

Your hub might need to update its software. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Don’t restart your hub until the update is complete.

  • download from the App Store  if you're an Apple user
  • download from Google Play  if you're on Android

 

Set up Smart WiFi wirelessly without the EE app

  1. Plug your Smart WiFi device into a socket near your hub.
  2. Switch it on and wait for the light to flash red.
  3. To pair your Smart WiFi device and hub, press the WPS button on your router and then the WPS button on the back of your Smart WiFi device right away (within 2 minutes).
  4. Pairing can take up to 5 minutes.
  5. When your devices are paired, the light on your Smart WiFi device will turn solid aqua.
  6. Unplug your Smart WiFi device.
  7. Move it to a place halfway between your router and the part of your home where you want the WiFi to be stronger.

 

Set up Smart WiFi using Ethernet

You can connect your devices using an Ethernet cable. You'll find one in your router box and another in your Smart WiFi box.

  1. Plug one end of the Ethernet cable into a yellow port on the back of the router.
  2. Plug the other end into your Smart WiFi device.
  3. The light on the Smart WiFi will start flashing and after a couple of minutes it will turn solid aqua.
  4. Unplug the cable. The light will change to flashing orange and will go back to solid aqua in a few seconds.
  5. Unplug the Smart WiFi device from the mains.
  6. Move it to a place halfway between your router and the part of your home where you want your WiFi to be stronger.

Where to put your Smart WiFi device

We recommend you position your Smart WiFi halfway between the hub and the location in your home that has poor WiFi. You may want to move it after set-up if your speeds are slow. 

What the lights mean on your Smart WiFi device

The lights on your Smart WiFi device will tell you if it is set up correctly and if there are any problems later on. Find out what the lights mean.

Find your admin password

You'll need your admin password to access the settings for your router and Smart WiFi. Often you'll also need it to set up Smart WiFi using the EE app. You'll find it on the router's wireless card settings, which is on the back of your router.

Change your wireless network's name and password

If you have a Smart Hub or Smart Hub Plus:

  1. Open the EE app.
  2. Select Manage at the bottom of the Home screen.
  3. Select Broadband.
  4. On the dashboard tap the Smart Hub tile.
  5. Select the three dots in the right-hand corner.
  6. Tap Change WiFi Settings.
  7. Enter your new password and tap Save.

If you have our Smart Router:

  1. Open the EE Home app.
  2. Go to Smart WiFi then Manage your WiFi settings.
  3. Tap Change your WiFi name and password.
  4. Enter the new network name and/or password and tap Save.

Important information

When you change your old password, remember to pop the new one into your phone and other devices.

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