Web Protect and Advanced Web Protect

Learn how to keep you and your family safe online by blocking bad websites to protect you from things like viruses, scams, and phishing.

Web Protect is a free feature available with the Smart Hub (2023) and BT Smart Hub 2. Advanced Web Protect comes free with Smart Hub Plus and Smart Hub Pro.

Set up and use Web Protect on your hub

You can set up and manage Web Protect and Advanced Web Protect through the EE app. Download or open the EE app.
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How to turn Web Protect on

  1. Open the EE app.
  2. Select Manage from the bottom menu, then Broadband.
  3. Switch the toggle next to 'Web Protect On'.

Web Protect should start working straight away, but in some cases, can take up to 2 hours.

How to tell if Web Protect is active

  1. Open the EE app.
  2. Select Manage from the bottom menu, then Broadband.
  3. Check the toggle next to 'Web Protect On'.

How to turn Web Protect off

  1. Open the EE app.
  2. Select Manage from the bottom menu, then Broadband.
  3. Switch the toggle next to 'Web Protect Off'.

What Advanced Web Protect blocks

Advanced Web Protect automatically blocks most types of security threats.

The security threats include:
  • Untrustworthy websites: This website might be a host for malicious activity, like phishing attempts or viruses.
  • Bad IP address: We’ve detected someone trying to access your device from an IP address known for malicious activity, like phishing or hacking.
  • Suspicious activity: We’ve recognised that your device was behaving suspiciously, and an IP address might have been trying to hack it.
  • Hijack and use: A virus may have been trying to use your device to attack others.

View the blocked threats and find threat attempts by device Advanced Web Protect

With Advanced Web Protect on Smart Hub Plus and Smart Hub Pro, you can view threat attempts to a device and override the block. In the EE app:
  1. Open the EE app.
  2. Select Manage from the bottom menu, then Broadband.
  3. Scroll down the dashboard until you see Advanced Web Protect.
  4. If toggled on, select the See all threats link.
  5. You’ll see how many threats were blocked in the last 30 days, plus a list of individual attempts.
  6. Select any blocked threat to see more details or to unblock a threat.
  7. Select a device type from the drop-down filter. You will see only the threats blocked on that device.

Overriding a threat on Advanced Web Protect

You can override a blocked threat on Advanced Web Protect if you have Smart Hub Plus or Smart Hub Pro.

We don’t recommend unblocking threats, but if you want to, it’s at your own risk.

You can unblock: An untrustworthy website: If you trust this website being accessed by your device, you can override the block for 24 hours.

It will not unblock the threat from every device automatically. You will need to select each individual device affected and unblock the threat.

To unblock a threat on a device, in the EE app:
  1. Open the EE app.
  2. Select Manage from the bottom menu, then Broadband.
  3. Scroll down the dashboard until you see Advanced Web Protect.
  4. If toggled On, select the link to See all threats.
  5. Select your device type from the list.
  6. Select the threat attempt and then select Allow. You can block it again anytime.

Can't access a site after allowing a website in Advanced Web Protect?

Check your parental controls on your Smart Hub Plus or Smart Hub Pro using the EE app. You might have paused access or limited access to a specific website.

Can’t access a site after allowing a website in parental controls?

In rare cases, Advanced Web Protect may still block a site even after it’s allowed in parental controls.

Check your Advanced Web Protect

If the URL is appearing as blocked, then you can temporarily override the threat or turn off Advanced Web Protect at your own risk.

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