Set up and use parental controls

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to the groups section.
4. Select which group you want to apply parental controls to (you can also apply parental controls to ungrouped devices).
5. Slide the scale to choose the level of restriction you want.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to the groups section.
4. Select which group you want to apply parental controls to (you can also apply parental controls to ungrouped devices).
5. Slide the scale to choose the level of restriction you want.

To start using parental controls within your Smart Hub (2023) for your family devices:

1. Open the EE app.
2. Go to the WiFi Controls dashboard.
3. Scroll to parental controls.
4. Select Activate parental controls.
5. You’ll be asked if you want to Activate parental controls, select OK.

Parental controls may take up to two hours to start working. To check if it’s ready, go to the WiFi Controls dashboard and scroll down to parental controls. If you see the parental controls scale with different levels of restriction, it’s up and running. If you want a higher level of restrictions you can change it later.

Parental controls will work on any device connected to your EE Smart Hub (2023) or EE WiFi account.

To start using parental controls within your BT Smart Hub 2 for your family's devices:

1. Open the EE app.
2. Go to the WiFi Controls dashboard.
3. Scroll to parental controls.
4. Select Activate parental controls.
5. You’ll be asked if you want to Activate parental controls, select OK.

Parental controls may take up to two hours to start working. To check if it’s ready, go to the WiFi Controls dashboard and scroll down to parental controls. If you see the parental controls scale with different levels of restriction, it’s up and running. If you want a higher level of restrictions you can change it later.

Parental controls will work on any device connected to your BT Smart Hub 2 or EE WiFi account.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups and select the group you want.
4. Scroll to Schedules.
5. Select Add schedule.
6. Give the schedule a name so you can recognise it later.
7. Select the days and times you want to pause WiFi.
8. You can also set a schedule when editing or creating a new group.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups and select the group you want.
4. Scroll to Schedules.
5. Select Add schedule.
6. Give the schedule a name so you can recognise it later.
7. Select the days and times you want to pause WiFi.
8. You can also set a schedule when editing or creating a new group.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to parental controls.
4. Select Add schedule, then Select Group or Device.
5. Give the schedule a name so you can recognise it later.
6. Select the days and times you want to pause WiFi.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to parental controls.
4. Select Add schedule, then Select Group or Device.
5. Give the schedule a name so you can recognise it later.
6. Select the days and times you want to pause WiFi.

Using the EE app:

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Select the device and open its individual page.
4. Use the toggle at the bottom to pause and unpause WiFi.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups.
4. Select Create group or select an existing group. A group is a set of devices with the same restrictions.
5. Give the group a name (for example, “Kids' devices”).
6. Add the device or devices to your group.
7. You will see a list of devices in the group, and under that a scale with Off, Light, Moderate and Strict restrictions. Move the button to the setting you want.

To change the restriction level for a group in the EE app:

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups. You’ll see any groups you already set up, including ungrouped devices.
4. If a group is created, you can select the group tile. If creating a new group, you can set parental controls on the group page at the end of the set up process.
5. Or, if you want to set restrictions for somebody else, select Add new group. Then choose which devices belong in the new group.
6. When the group is created, or when you’ve selected an existing group, you will see the group’s individual details. Select the group’s tile.
7. Scroll down to the scale labelled Off, Light, Moderate or Strict. Move the button to the level of restriction you want.

To change the restriction level for a group in the EE app:

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups. You’ll see any groups you already set up, including ungrouped devices.
4. If a group is created, you can select the group tile. If creating a new group, you can set parental controls on the group page at the end of the set up process.
5. Or, if you want to set restrictions for somebody else, select Add new group. Then choose which devices belong in the new group.
6. When the group is created, or when you’ve selected an existing group, you will see the group’s individual details. Select the group’s tile.
7. Scroll down to the scale labelled Off, Light, Moderate or Strict. Move the button to the level of restriction you want.

To change the level of restriction for all your devices:

1. Open the EE app.
2. Go to the WiFi Controls dashboard on your app.
3. Scroll to parental controls.
4. You'll see a slider reading Off, Light, Moderate and Strict. Move the button to the setting you want.

To change the level of restriction for all your devices:

1. Open the EE app.
2. Go to the WiFi Controls dashboard on your app.
3. Scroll to parental controls.
4. You'll see a slider reading Off, Light, Moderate and Strict. Move the button to the setting you want.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups.
4. You’ll see any groups you already set up.
5. If you want to block or unblock a type of site for a group you've already set up, select that group.
6. If you want to block the site for other devices, choose Create group. You will be asked to choose which devices are in your new group.
7. When the group is created, or when you select any existing group, you'll see the group’s individual details.

Change blocked sites

1. Under parental controls, make sure that the slider is set to either Light, Medium, or Strict (not Off).
2. Below the slider, select the link Change Blocked Sites.
3. You'll see a list of the types of websites or content blocked. Tick or untick the boxes to block or allow different types of content.

Block or allow specific websites

1. Scroll to Block or allow specific websites.
2. Type in the URLs of websites you want to block, or to allow websites you blocked earlier.
3. To unblock a site, select the X next to its name.

I can’t access a website I’ve allowed

Check your advanced web protect settings. If they are turned on it could be that our cyber security settings have blocked the website.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups.
4. You’ll see any groups you already set up.
5. If you want to block or unblock a type of site for a group you've already set up, select that group.
6. If you want to block the site for other devices, choose Create group. You'll be asked to choose which devices are in your new group.
7. When the group is created, or when you select any existing group, you'll see the group’s individual details.

Change blocked sites

1. Under parental controls, make sure that the slider is set to either Light, Medium, or Strict (not Off).
2. Below the slider, select the link Change blocked sites.
3. You'll see a list of the types of websites or content blocked. Tick or untick the boxes to block or allow different types of content.

Block or allow specific websites

1. Scroll to Block or allow specific websites.
2. Type in the URLs of websites you want to block, or to allow websites you blocked earlier.
3. To unblock a site, select the X next to its name.

I can’t access a website I’ve allowed

Check your advanced web protect settings. If they are turned on it could be that our cyber security settings has blocked the website.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to parental controls.

Change blocked sites

You will see a list of types of websites or content blocked. Remove or add items by checking or unchecking the boxes.

Block or allow specific sites

Type in the URLs of websites you want to block, or to allow websites you blocked earlier.

To unblock a site, select the X next to its name.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to parental controls.

Change blocked sites

You will see a list of types of websites or content blocked. Remove or add items by checking or unchecking the boxes.

Block or allow specific sites

Type in the URLs of websites you want to block, or to allow websites you blocked earlier.

To unblock a site, select the X next to its name.