Outside the boundaries of your home
If the damage or hazard is outside the boundaries of your home, you can report it to Openreach on 0800 023 2023, option 1.
Damage or hazards might be:
- damaged underground cables, for example when the road is being dug up
- loose cables
- cables dangling from telephone poles
- damaged green cabinets
- green cabinets with open doors
- damaged telephone poles
- loose, cracked or missing manhole covers
- unsafe Openreach worksites
Inside the boundaries of your home
If the problem is in your own home, including the garden, it’s looked after by EE.
You can either:
- text HELP to 60071 to test your line and run through some quick checks
- check your line and report the problem in the EE app
House showing cable crossing the boundary.