Download the EE app to monitor, manage and fix any problems with your hub (router) and Hybrid Connect devices.
Fix Smart Hybrid Connect broadband problems
In this article
Fix problems using the EE app
Fix problems using the EE app
Where to place your Hybrid Connect device
Where to place your Hybrid Connect device
The EE app is the easiest way to find the best spot for your Hybrid Connect device, but here's how to without the app:
- turn off Smart Hybrid Connect
- unplug from the wall, and if connected to your hub unplug from that as well
- move to a new spot
The best places to move your Smart Hybrid Connect are:
- close to Smart Hub
- near a window
- away from other electronics
- not enclosed or hidden away in a cupboard
- off the floor
Once in the new spot, turn on Smart Hybrid Connect and wait for the light to turn solid aqua. This means it's paired wirelessly with the hub.
You'll see signal lights on the front of your Smart Hybrid Connect. These show the 4G signal strength it's getting. If all 3 are not on, try moving to a new spot.
Smart Hybrid Connect lights
Smart Hybrid Connect lights
What doesn't work with Smart Hybrid Connect
What doesn't work with Smart Hybrid Connect
When Smart Hybrid Connect is connected to the mobile network, the following services won't work:
You can still watch content on your TV app (such as TNT Sports).
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