What numbers do you contact me on?
We use several different numbers to contact our customers. These include numbers from departments such as Customer Services, Collections, Business, Sales, etc
If you think you've been contacted by us, you can check that the number is authentic.
| Number | Area |
|---|---|
| 0845 412 2711 | Sales |
| 0845 412 2713 0845 412 2718 0845 412 2721 0845 412 2726 0845 412 2735 |
Business |
| 0845 097 0208 0845 412 2700 0845 097 0200 0845 097 0201 0845 097 0202 0845 097 0203 0845 097 0204 0845 097 0205 |
Collections |
| 0845 412 2748 0845 412 3104 |
Customer Services |
| 0845 412 2744 0845 412 3104 |
Broadband |
Need to know
If an EE representative has called you directly using the number 07973 100 194, you will not be able to call back on that number. Please contact Customer Services directly on 150.
How do I call you back?
If you've received a call from us, you may occasionally need to call us back.
If you do need to call us back:
How much does it cost to call you back?
If you choose to call us back on one of the 0845 numbers above, then the total cost of calling each number (per minute) will be the Service Charge plus the applicable Access Charge (this Access Charge will vary according to whether you're on a pay monthly or pay as you go plan, small business customer, or calling on a mobile or landline, etc).
If you call back and your call is connected, the cost will be the Service Charge (cost per minute) 10p (inc VAT) / 7p (ex VAT) plus the applicable Access Charge:
| Type of Access Charge | Cost per minute |
|---|---|
| Calling from EE pay monthly mobile | 50p (inc VAT) / 42p (ex VAT) |
| Calling from EE pay as you go mobile | 44p (inc VAT) / 37p (ex VAT) |
| Calling from EE landline | 11p (inc VAT) / 9p (ex VAT) |
| EE Small Business customer | 44p (inc VAT) / 37p (ex VAT) |