Why is my new SIM or SIM-swap not working?

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Having trouble with a new SIM or SIM-swap? Here are a few helpful hints to get you talking, texting and browsing again.

What should I do if my SIM is not working?

What if my SIM is not working?

Here are a few things to try:

  1. turn your device off and on again

  2. check your SIM card is inserted properly 

    > Find instructions in our device guides

  3. clean your SIM with a lint-free cloth to remove any dust

  4. get a PUK code if you’ve entered your PIN incorrectly too many times

  5. fill in our form to order a new SIM

Putting your SIM in a new device?

Putting your SIM in a new device?

If you are, it might be locked to another network. You’ll get an error message or be asked to enter an unlocking code if it is.

If it is locked, get in touch with your previous supplier to get it unlocked.


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Last updated: 28/11/2019
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I find out my new number?
What is a SIM PIN?