Why is my new SIM or SIM swap not working?

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Having trouble with a new SIM? Here are a few helpful hints to get you talking, texting and browsing again.

What should I do if my SIM’s not working?

What if my SIM’s not working?

Here are a few things to try:

  1. Turn your device off and on again.

  2. Check your SIM card’s inserted properly. 

    > Find instructions in our device guides

  3. Clean your SIM with a lint-free cloth to remove any dust.

  4. Get a PUK code if you’ve entered the PIN incorrectly too many times.

  5. Fill in our form to order a new SIM.

Still not working?

Still not working?

If you’re putting your SIM in a new device, it might be locked to another network. You’ll get an error message or be asked to enter an unlocking code if it is.

If it is locked, use one of these links to get it unlocked:

> Vodafone

> O2

> Virgin

> Three

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Last updated: 1/5/2018
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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