How do I transfer my number to EE?

     
    >
  • Go to section

Joining a new network needn’t mean learning a new number. It’s simple to transfer your old one to EE.

How do I transfer my old number to my new EE plan?

How to transfer your old number

It’s easy. But there are a few things you need to do first (once we’ve delivered your new device or SIM):

 

  • 1

    Get your PAC code

    Call your current mobile provider and ask for it. Once you’ve got it, it’s valid for 30 days.

  • 2

    Activate your new SIM

    Follow the simple instructions we’ll send with your SIM.

  • 3

    Keep your temporary number handy

    This is the number that comes with your new SIM.

Then follow the link in the box below and follow the instructions.

 

When you're ready

> Fill out this quick form to transfer your number

Do I need to do anything with my phone before my number’s transferred?

Backing up your contacts

Once you’ve told us you want to keep your old number, it’s a good idea to save all your contacts. You can either:

 

  •  

    copy your contacts from your SIM to your phone. And when the transfer’s done, copy the contacts back to your SIM

  •  

    back up contacts (and any other important information) to the cloud if you’re using a smartphone

How long will it take?

How long will it take?

If you submit the form before 5.30pm on a working day your number will be transferred the next working day.

If it's after 5.30pm or if your request is made on a Saturday or Sunday, it will take two working days to transfer. 

Good to know

Remember, we don’t transfer numbers on bank holidays.

 
Give us a call
Give us a call
Call now
150
(Free - 25p per call on PAYG)
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 16/11/2017
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What is a PAC code?