Keep your phone number when you join or leave EE

This article will help you if you're joining or leaving EE and want to keep your mobile phone number.

If you're joining or leaving EE and want to keep your current phone number, you’ll need something called a Porting Authorisation Code (PAC). A PAC is a special number that helps you move your phone number from one company to another. It means you don’t have to get a new number when you switch. 

Move to EE: Get a PAC from your old provider

If you’re joining EE and want to keep your number, ask your old phone company for your PAC.

Find out more on how to move your number to EE.

Get your PAC from EE

Need to know

Your PAC is good for 30 days. If you don’t use it within that time, your EE account will stay open, and you’ll continue to be charged.

You can get your PAC for free. Here’s how:

  1. Go to the Leave EE page.
  2. Log in with your EE ID username, and password.
  3. choose the option to change mobile provider.

Or you can:

If you have more than one number on your account, you’ll need to contact us to get your PAC.

Once you ask for your PAC, we will send you a text with your code. The message will also tell you if you need to pay anything for ending your contract early.

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