How do I cancel my broadband, landline or TV plan?

If you have EE TV, we’ll send you a jiffy bag to return your EE TV box.

Please send it back within 30 days, otherwise we’ll have to charge you £175, on your final bill.

If you're cancelling your broadband service, you can keep your router, or recycle it at your local waste management facility.

Or you can return it to us at:
EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham B76 1BA

Please keep your Direct Debit open until you get your final bill.

We’ll bill you up until the day your account closes and refund you for the rest of the month – this is because you pay your bill in advance.

We’ll also add any charges if you’ve made calls outside your add-ons.

We’ll close your account the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

If you’re out of contact, your EE account closes 14 days after you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

You can still check your old bills online for six months after you leave us.

If you receive more than two bills after your new supplier’s broadband starts, please get in touch using one of the links on this page.