What happens at the end of my plan?

If you're a pay monthly customer, to find out when your plan ends:

If you want to cancel your plan at the end of your 24-month commitment period, you’ll need to give us a minimum of 30 days notice. You can do this from up to 45 days before the end of your 24-month commitment period.

If you want to cancel your contract and switch providers at the end of your plan, you'll need to request a PAC from us to give to your new provider.

If you do nothing, you’ll move on to a 30-day rolling plan and pay the same as you’re paying now.

Alternatively, you can upgrade or move onto a SIM Only plan. To do this: