Find out when your plan ends
If you're a pay monthly customer, to find out when your plan ends:
In the EE app:
- Download and open the EE app.
- Select Manage.
- Select your device.
- Scroll down to your Data cycle.
- Select View full usage.
- View your plan start and end dates.
On the EE website:
- Log in to the EE website.
- Select Plan & subscriptions.
- Select Manage mobile.
- View your plan start and end dates.
At the end of your commitment period
If you want to cancel your plan at the end of your 24-month commitment period, you’ll need to give us a minimum of 30 days notice. You can do this from up to 45 days before the end of your 24-month commitment period.
If you want to cancel your contract and switch providers at the end of your plan, you'll need to request a PAC from us to give to your new provider.
If you do nothing, you’ll move on to a 30-day rolling plan and pay the same as you’re paying now.
Alternatively, you can upgrade or move onto a SIM-only plan. To do this:
- log in to EE online and go to Menu > Upgrades to see your options
- or call 150 from your EE phone