How do I unlock an EE device to use with another network?

     
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Looking to unlock your device? You’ve come to the right place.

How does device unlocking work?

How does device unlocking work?

All devices sold by EE are locked to EE. This means they'll only work with an EE SIM card - they won't work with another network’s SIM card.

Your device will unlock automatically if it's:

  • any iPad or iPhone sold directly by EE on or after 1 September 2015  - the device will unlock automatically 18 months after it was sold (or after it was dispatched, if it was a replacement) 
  • any google Pixel phone - the phone will unlock automatically 721 days from the day they were activated and you'll get a notification when it's unlocked 

All other pay monthly, pay as you go and small business device will need a code from the original network to be unlocked. You can't unlock a corporate device: you'll need to contact your account manager. 

Check the lock status of your Apple device

Text UNLOCK to 150 to check your unlock status.

How much does it cost to unlock my device?

How much does it cost to unlock my device?

Type of device Cost
An EE pay monthly device £8.99 in contract OR free out of contract
An EE pay as you go or Flex plan device Free (if bought direct with EE by the requester) OR £8.99
A second-hand device locked to EE, bought from eBay, Gumtree or handed down, etc
£8.99
An EE small business device £8.99 in contract OR free out of contract
Good to know:

We cannot unlock a device locked to any other network.

Please contact that network directly.

How long does it take to unlock my device?

How long does it take to unlock my device?

We aim to unlock all devices within 72 hours.

If we need a code from the manufacturer, it may take ten days. But we’ll be in touch if that’s the case.

How do I unlock my EE pay monthly device?

How do I unlock my EE pay monthly device?

To unlock your pay monthly device, you must:

  1.  

    be the EE account holder for the device

  2.  

    have had the device at least six months

  3.  

    have paid your bill up to date

  4.  

    have not reported the device as lost or stolen

If you have a pay monthly device:
  1. 1

    log in to My EE

  2. 2

    Go to Menu > My Plan > My Plan Details > Select the mobile number > Manage this device

  3. 3

    choose the Device tools tab

  4. 4

    select Unlock your phone then follow the instructions

How do I unlock my pay as you go or Flex plan device?

How do I unlock my pay as you go or Flex plan device?

You can unlock your pay as you go or Flex plan device bought direct from EE as soon as you get it.

If you have a pay as you go or Flex plan device:

> Unlock your phone now

Can I unlock a second-hand device?

Can I unlock a second-hand device?

As long as the second-hand device is more than six months old and has not been reported lost or stolen then we can unlock it for £8.99.

If you're calling from an EE device:
  1.  

    call 150 and speak to Customer Services

If you’re calling from a landline or non-EE phone:
  1.  

    call 0800 956 6000 (select option 2, then option 4)

  2.  

    we'll run a security check before we give you unlocking instructions

Second-hand devices connected to corporate accounts are not eligible for unlock. To raise an unlocking request for a corporate device, contact your account manager.

Glossary of unlocking terminology

Glossary of unlocking terminology

  1.  

    device: phone, iPad or tablet

  2.  

    locked: a device locked to a network

  3.  

    partially unlocked: an Apple device which has been unlocked by EE and is awaiting customer action to fully unlock

  4.  

    fully unlocked: a device which has been unlocked to use on any network

  5.  

    unlock code: the code provided by the network to unlock a device

  6.  

    bricked: an Apple device which has not been fully activated

  7.  

    unbricked: an Apple device which has been fully activated

Need help using your phone?

> Check out our device guides

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Last updated: 25/3/2020
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How do I complete the unlock process on my iPhone or iPad?
How do I complete the unlock process on my iPhone or iPad?