As long as the second-hand device is more than six months old and has not been reported lost or stolen then we can unlock it for £8.99.
Coronavirus (Covid-19) update
Our lines are busier than usual right now. Please only call if it's very urgent.
If you're calling from an EE device:
call 150 and speak to Customer Services
If you’re calling from a landline or non-EE phone:
call 0800 956 6000 (select option 2, then option 4)
we'll run a security check before we give you unlocking instructions
Second-hand devices connected to corporate accounts are not eligible for unlock. To raise an unlocking request for a corporate device, contact your account manager.
Glossary of unlocking terminology
Glossary of unlocking terminology
device: phone, iPad or tablet
locked: a device locked to a network
partially unlocked: an Apple device which has been unlocked by EE and is awaiting customer action to fully unlock
fully unlocked: a device which has been unlocked to use on any network
unlock code: the code provided by the network to unlock a device
bricked: an Apple device which has not been fully activated
unbricked: an Apple device which has been fully activated