| Type of phone | Cost |
|---|---|
| An EE pay monthly device | £8.99 in contract OR free out of contract |
| An EE pay as you go or Flex plan device | Free (if bought direct with EE by the requester) OR £8.99 |
| A second-hand device locked to EE, bought from eBay, Gumtree or handed down etc |
£8.99 |
| An EE small business device | £8.99 |
How to unlock an EE device to use with another network
- Go to section
Looking to unlock your phone? You’ve come to the right place.
How much does it cost to unlock my device?
How much does it cost to unlock my device?
Good to know
We cannot unlock a device locked to any other network. Please contact that network directly
How long does it take to unlock my phone?
How long does it take to unlock my phone?
We aim to unlock all devices within 72 hours.
If we need to contact the manufacturer to get a code, it may take ten days. But we’ll be in touch if that’s the case.
Good to know
Any iPhone or iPad sold directly by EE on or after 1 September 2015 will be unlocked automatically once it reaches 18 months old.
This only applies to pay monthly and pay as you go devices - not small business or corporate.
If your Apple device has been pro-actively unlocked, you'll need to reset it.
> Find out how to reset your Apple device once it's been unlocked
How do I unlock my EE pay monthly phone?
How do I unlock my EE pay monthly phone?
To unlock your pay monthly device, you must:
If you have a pay monthly phone
How do I unlock my pay as you go or Flex plan phone?
How do I unlock my pay as you go or Flex plan phone?
You can unlock your pay as you go or Flex plan device bought direct from EE as soon as you get it.
Your phone must be registered with us to unlock it. Call 150 to register.
If you have a pay as you go or Flex plan phone
Can I unlock a second-hand device?
Can I unlock a second-hand device?
As long as the device is more than six months old and not reported lost or stolen, we can unlock it for £8.99.
If you’re calling from an EE device, dial 150 and speak to Customer Services to unlock a second-hand device. If you’re calling from a landline or non-EE phone, call 0800 956 6000 (select option 2, then option 4) and we can run a security check before we give you unlocking instructions.
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Last updated: 16/8/2018
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