How to unlock an EE device to use with another network

     
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Looking to unlock your phone? You’ve come to the right place.

Good to know

Any iPhone or iPad sold directly by EE on or after 1 September 2015 will be unlocked automatically once it reaches 18 months old.

This only applies to pay monthly and pay as you go devices - not small business or corporate.

If your Apple device has been pro-actively unlocked, you'll need to reset it.

> Find out how to reset your Apple device once it's been unlocked

How much does it cost to unlock my device?

How much does it cost to unlock my device?

Type of phone Cost
An EE pay monthly device £8.99 in contract OR free out of contract
An EE pay as you go device Free (if bought direct with EE by the requester) OR £8.99
A second hand device locked to EE, bought from eBay, Gumtree or handed down etc
£8.99
An EE small business device  £8.99
Good to know

We cannot unlock a device locked to any other network. Please contact that network directly.

How long does it take to unlock my phone?

How long does it take to unlock my phone?

We aim to unlock all devices within 72 hours.

If we need to contact the manufacturer to get a code, it may take ten days. But we’ll be in touch if that’s the case.

How do I unlock my EE pay monthly phone?

How do I unlock my EE pay monthly phone?

To unlock your pay monthly device, you must:

  • be the account holder for the device and number
  • have had the device at least six months
  • have paid your bill up-to-date
  • have not reported the device as lost or stolen
If you have a pay monthly phone

> Unlock your phone now

How do I unlock my pay as you go phone?

How do I unlock my pay as you go phone?

You can unlock your pay as you go device bought direct from EE as soon as you get it. 

Your phone must be registered with us to unlock it. Call 150 to register.

If you have a pay as you go phone

> Unlock your phone now

Can I unlock a second hand device?

Can I unlock a second hand device?

As long as the device is more than six months old and not reported lost or stolen, we can unlock the device for £8.99.

If you are calling from an EE device please dial 150 and speak to Customer Services to unlock a second hand device. If you are calling from a landline or Non EE phone please call 0800 956 6000 (select option 2, then option 4) and we can validate your request before providing unlocking instructions.

 

 
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Last updated: 12/4/2018
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How to unlock an EE device to use with another network