Unblock your phone with a PUK code

This article explains how to unblock your EE phone using a PUK code if your SIM is locked. Follow simple steps to regain access and stay connected.

Why do I need to unblock my phone?

Your phone can become blocked if you enter the wrong SIM card PIN number 3 times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.

Remember that unblocking is different to unlocking. Find out more about unlocking your device.

Get your PUK code

The quickest way to get your PUK code:

  1. Log in to EE using a web browser
  2. Click on Plans & subscriptions 
  3. On that page, click on Manage mobile
  4. On that page, scroll down to Phones and devices
  5. Your PUK Code is shown under Unlock your SIM / eSIM

Once you have your PUK code, enter it into your phone to unblock your SIM.

Take care when you enter your PUK code into your phone. You'll block your SIM card again if you enter the wrong code 10 times.

If you need more help

  • call 150 from your EE phone
  • call 07953 966 150 from any phone

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