Unblock your phone with a PUK code

Why do I need to unblock my phone?

Your phone can become blocked if you enter the wrong SIM card PIN number 3 times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.

Remember that unblocking is different to unlocking. Find out more about unlocking your device.

How to get a PUK code

The quickest way to get a PUK code is to:

  1. Log in to EE using a web browser
  2. Click on Plans & subscriptions 
  3. On that page, click on Manage mobile
  4. On that page, scroll down to Phones and devices
  5. Your PUK Code is shown under Unlock your SIM / eSIM

Once you have your PUK code, enter this into your phone to unblock your SIM.

Take care when you enter your PUK code into your phone, you'll block your SIM card again if you enter the wrong code 10 times in a row.

If you need more help

  • call 150 from your EE phone
  • call 07953 966 250 from any phone

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