If your device has been lost or stolen and your claim has been accepted, we will arrange for a courier to deliver your replacement.
If you find a fault with your replacement device, it’s important you give us a call straight away so we can help resolve the problem.
Delivery service information
Full Cover and Damage Cover with AppleCare Services - where Apple have arranged the replacement delivery, all information will be communicated to you by Apple.
> Visit Apple Support for more information
If we have arranged your delivery, our normal delivery service is DPD and the details of this can be found below. We may use different methods in exceptional circumstances, however we will inform you of this during your claim call.
Your swap or replacement delivery will be arranged to your account address. You can request for your swap or delivery to be made to another address (your work address, for example), however some high-value devices can only be sent to your account address.
Next-day delivery is subject to geographical restrictions, Bank Holidays and exceptional circumstances. If you are abroad at the time of the claim or the loss or theft, we will arrange for your swap or delivery to take place when you return to the UK.
Once your claim has been accepted, you should receive a text message to let you know the date of your swap or replacement delivery and a link to the DPD website to track your parcel progress.
The link will also provide you the option to: