What will affect my signal or reception?

     
    >
  • Go to section

Your signal or reception can be affected by various issues, including the following:

  1.  

    the building you’re in (e.g. a basement) or if it has thick walls

  2.  

    your location, if you’re in a tunnel or in the mountains

  3.  

    your distance from a mobile mast

  4.  

    your phone’s antenna

How can I get a better signal?

How can I get a better signal?

To get a better signal, try one or both of the following:

  1.  

    4G Calling can offer clearer calls than 2G and 3G

  2.  

    WiFi Calling allows you to call whenever you’re connected to WiFi – even if there’s no phone signal

How can I fix bad reception or signal?

How can I fix bad reception or signal?

Use our network status checker to help you if your phone has no signal.

With network status checker, you can:

  1. see if there’s a known problem in your area

  2. report a problem

You can also try turning your phone off and on again to see if that helps you connect to the network, or get in touch by calling us from another phone.

What is My Places and how does it work?

What is My Places and how does it work?

Our network status checker includes My Places – an innovative feature that lets you receive network updates for your most important locations.

Choose the five places most important to you (like your local area or the home of someone you love), save the postcodes, and we’ll automatically email or text you about any planned maintenance or known problems in those areas.

> Manage your My Places

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 22/5/2019
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How can I get faster data speeds on my phone?
What is 4G and how do I connect to it?