How does the Beats X gift with purchase offer work?

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Who is eligible for the free Beats X offer?

Who is eligible for the free Beats X offer?

Our Beats X offer is only available to customers taking out one of the following plans from 1 May to 15 May:

  1.  

    50GB for £27 12-month SIM plan

  2.  

    50GB for £32 12-month Smart SIM plan (upgrading customers only)

  3.  

    100GB for £35 12-month Smart SIM plan (upgrading customers only)

When will I receive my Beats X?

When will I receive my Beats X?

Your Beats X will be sent to you 15-45 days after you’ve got your SIM. You’ll get a message once it has been dispatched.

If your account falls into arrears, the delivery of your Beats X might be delayed.

Can I choose the delivery address for my Beats X?

Can I choose the delivery address for my Beats X?

Your Beats X will be sent to the address your EE account is registered to.

What do I do if my Beats X are faulty?

What do I do if my Beats X are faulty?

If you find that your Beats X are faulty within the first 30 days of receiving them, call our Customer Service Team by dialling 150 and they’ll be able to help.

If I return my SIM, am I still eligible for the free Beats X?

If I return my SIM, am I still eligible for the free Beats X?

If you cancel your plan and return your SIM within the first 14 days, you’ll no longer be eligible for the free Beats X.

If you choose to cancel your plan within the first 12 months, you’ll have to return your free gift within 14 days, or you’ll be charged £109.95 for the cost of the bundle without the promotional offer.

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