If you’re insured and your device develops a fault, call 150 from an EE phone or 07953 966 250 from any other phone.
Our team will run a diagnostics check to let you know your options based on insurance policy.
Full Cover and Damage Cover customers are entitled to a next-day replacement, which costs £50, which will be added to your Service Plan bill.
If you’ve got Clone Phone Fully Loaded, Tablet Care or Orange Care you’ll be subject to an excess fee depending on which band your device falls into.
Our same-day promise excludes customers while they are outside of the UK, and those living in the following places: Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man, Isle of Wight and some parts of Ayrshire, Paisley and Perthshire. Excludes bank holidays and exceptional circumstances.