It's not possible to send and receive picture messages

If you can't send and receive picture messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

Can you make a voice call?

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We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: Your phone hasn't been correctly set up for picture messaging
A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. You can send and receive picture messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for picture messaging manually.
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Step 1 of 4

Press Settings.

Step 2 of 4

Press Messages.

Step 3 of 4

Press the indicator next to "MMS Messaging" to turn on the function.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 2 of 5: The picture message isn't written correctly
A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. If you can't send and receive picture messages as soon as you've inserted your SIM, you need to set up your phone for picture messaging.
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Step 1 of 11

Press the message icon.

Step 2 of 11

Press the new message icon.

Step 3 of 11

Press To: and key in the first letters of the recipient's name.

Step 4 of 11

Press the required contact.

Step 5 of 11

Press the text input field and write the text for your picture message.

Step 6 of 11

Press the camera icon.

Step 7 of 11

Press Photos and go to the required folder.

Step 8 of 11

Press the required picture.

Step 9 of 11

Press Choose.

Step 10 of 11

Press the send icon.

Step 11 of 11

Press the Home key to return to the home screen.

Solution 3 of 5: Mobile data is turned off
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
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Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Press the indicator next to the required application to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 4 of 5: Data roaming is turned off
You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.
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Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press Mobile Data Options.

Step 4 of 5

Press the indicator next to "Data Roaming" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 5 of 5: There's an error at the receiving end
If you're having problems sending picture messages to a specific number, the error might be at the receiving end.
Try sending a picture message to another number.
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Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 23/11/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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